Microsoft Word
John Robert Astillero
Social Media Agent
Karangalan Village Cainta,RIZ
Summary
Social Media Agent managing Facebook and Instagram customer conversations, comment moderation, and brand-aligned responses. Uses Meta Business Suite to schedule posts, monitor campaign activity, and support high-volume promos with branch and marketing teams. Protects brand voice while resolving inquiries, delivery concerns, and service escalations in real time.
Overview
1
1
Language
7
7
years of professional experience
Work History
Social Media Agent
Shakey's Pizza Asia Ventures, Inc.
08.2021 - Current
- Handled daily customer inquiries, feedback, and concerns through Facebook and Instagram using Meta Business Suite, ensuring prompt and professional responses aligned with Shakey’s brand voice.
- Monitored comments, messages, and community activity to maintain a positive brand reputation and resolve customer concerns promptly.
- Coordinated with branch teams and marketing department to provide real-time updates on promos, delivery concerns, and customer service escalations.
- Assisted in community management during high-volume campaigns, such as Buy 1 Take 1 Pizza promos and holiday offers, ensuring smooth and responsive social media operations.
Human Resources Assistant (Internship)
Hotel H2O
11.2019 - 01.2020
- Assisted in day-to-day HR operations including employee records management, document filing, and updating internal databases.
- Supported recruitment efforts by screening resumes, scheduling interviews, and coordinating with applicants.
- Maintained confidentiality and accuracy when handling sensitive employee information and HR documents.
- Provided administrative support to the HR team, including preparing reports, organizing files, and responding to basic employee inquiries.
Education
Bachelor of Science - Hospitality Management
National Teachers College
Quiapo District, Metro Manila, Philippines 04.2001 -
Skills
Social media community management
Comment moderation
Direct message handling
Brand voice management
Customer escalation handling
Meta Business Suite
Campaign calendar management
Promotional campaign coordination
Social media reporting
Cross-functional coordination
Software
Microsoft PowerPoint
Microsoft Excel
Interests
Theater, environmental conservation, art, hiking, skiing, travel
Timeline
Social Media Agent
Shakey's Pizza Asia Ventures, Inc.
08.2021 - Current
Human Resources Assistant (Internship)
Hotel H2O
11.2019 - 01.2020
Bachelor of Science - Hospitality Management
National Teachers College
04.2001 -
Languages
English