JOHN REO MONDEJAR
Sulop,Davao del Sur
Summary
Results-driven Operational Manager with extensive experience in overseeing daily operations and managing teams. Skilled in customer service, sales, and problem-solving, ensuring efficient service delivery and addressing customer needs effectively. Committed to maintaining high performance standards in fast-paced environments while supporting staff in achieving operational goals.
Overview
4
4
years of professional experience
Work History
Operational Manager
Jumping Gyminy Family Entertainment Center
Davao City, Davao Del Sur
03.2023 - Current
- Oversaw daily operations to ensure compliance with management's requirements.
- Motivated operational teams to consistently meet productivity and performance KPIs for continual company growth.
- Trained and coached personnel to achieve daily task completion and maintain performance standards.
- Monitored staff performance and developed improvement plans.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Ensured timely and professional execution of all leisure events.
Sale Representative
Pair O'Dice Games and Hobbies Wholesaling
Davao City, Davao Del Sur
01.2023 - 03.2023
- Assessed customer needs to propose suitable items, securing orders and enhancing customer satisfaction.
- Built and maintained strong relationships with customers, fostering loyalty and repeat business.
- Drove repeat business by upholding service standards, ensuring positive purchasing experiences.
- Responded to customer enquiries with accurate information, increasing satisfaction and building trust in the brand.
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain positive relations.
- Coordinated product recommendations with buyer expectations for existing and new sales.
Education
Bachelor of Arts - Major in History
Southeast College of Padada, INC
Padada, Davao del Sur01-2021
NC II - Electrical Installation Maintenance
Carmelo C. Delos Cientos Sr. National Trade School (TESDA)
Padada, Davao del Sur01-2017
Skills
- Operational Oversight
- Operational Strategy
- Product knowledge
- Time Management
- Microsoft Word
- Communication Skills
- Physical Endurance
Timeline
Operational Manager
Jumping Gyminy Family Entertainment Center
03.2023 - Current
Sale Representative
Pair O'Dice Games and Hobbies Wholesaling
01.2023 - 03.2023
Bachelor of Arts - Major in History
Southeast College of Padada, INC
NC II - Electrical Installation Maintenance
Carmelo C. Delos Cientos Sr. National Trade School (TESDA)