John Reddy Arcega Primavera
Order Manager | Nesting Support | Gatekeeper/Junior Analyst
Pasig
Summary
Results-driven professional with a strong work ethic and commitment to continuous improvement. Eager to tackle challenges that enhance skills and support organizational goals. Focused on contributing effectively in collaborative environments that drive innovation and accountability.
Overview
19
19
years of professional experience
Work History
Gatekeeper /Junior Analyst / Nesting Support /Order Manager
CGI
02.2025 - Current
- Collaborated with cross-functional teams to implement process improvements, enhancing workflow effectiveness and contributing to overall project success.
- Maintained data integrity through regular audits, ensuring accuracy in reporting and analysis.
- Supported senior analysts with ad-hoc data analysis requests, ensuring accurate results were delivered in a timely manner.
- Supported senior analysts with administrative tasks, facilitating efficient operations within the department.
- Developed reports that streamlined communication between departments and enhanced operational efficiency.
- Exhibited respectful and friendly behavior while assisting colleagues in various tasks.
- Provide answers to queries and aid confusions of new joiners in terms of business processes and protocols.
- Acknowledge sales orders assigned and analyze customer data for review and processing to avoid unnecessary duplication of orders or account creation.
- Validated service delivery by communicating with customers to meet established quality guidelines.
- Managed assigned orders accurately and on time, utilizing Order Management Tracker to ensure effective monitoring and timely service installation.
Team Leader / Customer Service Associates / Admin / Verifier
Tech Mahindra Ltd
05.2018 - 02.2025
- Lead, motivate, and develop team members.
- Set clear goals and objectives for the team.
- Conduct regular team meetings to discuss progress and challenges.
- Monitor team performance and provide constructive feedback.
- Evaluate team members’ strengths and areas for improvement.
- Implement performance improvement plans as needed.
- Led cross-functional teams to enhance project delivery and improve operational efficiency.
- Implemented process improvements that streamlined workflows and reduced turnaround times.
SALES EXECUTIVE RELATION OFFICER
Garena Philippines Inc.
09.2011 - 09.2017
- Provided timely assistance to address complaints or issues, ensuring clients received prompt resolutions and guidance for troubleshooting minor problems. Committed to customer satisfaction beyond initial sale by maintaining open communication channels, fostering strong client relationships, and supporting their ongoing success.
SALES REPRESENTATIVE
EAGLEGAME INTERNATIONAL LTD.
07.2008 - 07.2011
- As a Sales Representative at Eagle Games, I am dedicated to ensuring the optimal visibility of our games in computer shops, ensuring that they are prominently displayed and easily accessible to customers. Additionally, I work to ensure that our games are installed on every PC in the shop, providing a seamless gaming experience for customers.
JOBBER
MICROGAMING TECHNOLOGY CORPORATION
01.2008 - 03.2008
- As a jobber we gather information of every computer shops in our designated area, and let them know that our company will launch a new game soon.
SERVICE CREW
JOLLIBEE FOOD CORPORATION
07.2007 - 11.2007
- As a back-up service crew member, my responsibilities are key to ensuring that everything runs smoothly during busy times. Keeping ingredients in sufficient supply and maintaining the proper temperatures not only supports the kitchen staff but also ensures that customers receive fresh and high-quality products.
Education
Bachelor of Science - Financial Accounting
UNIBERSIDAD DE MANILA
01-2007
Skills
Customer relationship management
Data analysis
SQL
Python
Microsoft Excel
Spreadsheet proficiency
Documentation skills
Analytical thinking
Task prioritization
Time management
Reliability
Administrative support
Disclaimer
JOHN REDDY ARCEGA PRIMAVERA
Timeline
Gatekeeper /Junior Analyst / Nesting Support /Order Manager
CGI
02.2025 - Current
Team Leader / Customer Service Associates / Admin / Verifier
Tech Mahindra Ltd
05.2018 - 02.2025
SALES EXECUTIVE RELATION OFFICER
Garena Philippines Inc.
09.2011 - 09.2017
SALES REPRESENTATIVE
EAGLEGAME INTERNATIONAL LTD.
07.2008 - 07.2011
JOBBER
MICROGAMING TECHNOLOGY CORPORATION
01.2008 - 03.2008
SERVICE CREW
JOLLIBEE FOOD CORPORATION
07.2007 - 11.2007
Bachelor of Science - Financial Accounting
UNIBERSIDAD DE MANILA