Summary
Overview
Work History
Education
Skills
Timeline
Generic
JOHN RAY H.SAAVEDRA

JOHN RAY H.SAAVEDRA

Davao City

Summary

Flexible with Customer Service Representative: 7 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Dispatcher Agent/Dispatcher A/Dispatcher /Dispatcher Coordinator/Lead CSR

Ibex
Davao City
01.2024 - 12.2024
  • Managed communication between drivers and clients for efficient service routing.
  • Utilized scheduling software to assign routes and monitor vehicle locations.
  • Assisted in resolving customer inquiries and complaints related to dispatch services.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Updated records of driver locations, delays, and cancellations.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.

Customer Service Representative

Alorica
Davao City
08.2023 - 12.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Health Care Insurance
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

Six Eleven
05.2022 - 11.2022
  • Emergency dispatcher Hotline
  • Call Dispatcher to rescue the Customer

Customer Service Representative

ZBS
07.2021 - 01.2022
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Sales Auto insurance outbound calls

Customer Service Representative

VXI
Davao City
05.2021 - 10.2021
  • Responded to customer inquiries via email with clear and concise information.
  • Monitored emails queues and responded quickly to customer requests.
  • Resolved customer complaints in a timely manner.
  • Documented all incoming emails for future reference purposes.
  • Created detailed reports summarizing customer service trends.
  • Investigated potential spam issues reported by customers or flagged by automated systems.

Customer Service Representative

Transcom
04.2020 - 08.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Resolved and Explaining there Billing issue
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provide a plan to help them to save more money
  • Give me them a cheaper rate to there billing issue
  • Educated customers about billing, payment processing and support policies and procedures.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Care Representative

Tinker Call Center
01.2018 - 03.2019
  • Followed up with customers about resolved issues to maintain high standards of customer service
  • Helping customer for their plan in insurance
  • Assisting for their drug and medication to take there quantity and limit
  • Getting new plan for the discount and benefits

Customer Service Representative

Concentrix
08.2017 - 11.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisting customer for internet problem
  • Handling trouble shoot
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

Globe Active Solution
03.2017 - 07.2017
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Alchemy
05.2016 - 01.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Education

Graduate -

Crossing Bayabas National High School
Davao City
03.2015

Skills

  • Telesales techniques
  • Written and verbal communication skills
  • Live chat support
  • Customer service expert
  • Complaint resolution
  • Call center experience
  • Customer relationship management
  • Problem resolution
  • Active listening
  • Team collaboration
  • Customer support
  • Service routing
  • Refunds processing
  • Client relations
  • Call center procedures
  • Tracking complaints

Timeline

Dispatcher Agent/Dispatcher A/Dispatcher /Dispatcher Coordinator/Lead CSR

Ibex
01.2024 - 12.2024

Customer Service Representative

Alorica
08.2023 - 12.2023

Customer Service Representative

Six Eleven
05.2022 - 11.2022

Customer Service Representative

ZBS
07.2021 - 01.2022

Customer Service Representative

VXI
05.2021 - 10.2021

Customer Service Representative

Transcom
04.2020 - 08.2020

Customer Care Representative

Tinker Call Center
01.2018 - 03.2019

Customer Service Representative

Concentrix
08.2017 - 11.2017

Customer Service Representative

Globe Active Solution
03.2017 - 07.2017

Customer Service Representative

Alchemy
05.2016 - 01.2017

Graduate -

Crossing Bayabas National High School
JOHN RAY H.SAAVEDRA