John Paul Ronquillo
Lubao
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
Work History
Team Leader/Interim Manager
Ttec Corp.
08.2019 - Current
- Coordinated resources effectively to meet project deadlines and achieve desired results
- Mentored team members, helping them develop their leadership potential and advance in their careers
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance
- Optimized resource allocation to maximize overall team output while minimizing costs
Floor Coach
StarTek
08.2016 - 05.2019
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement
Tier2 Technical Support Specialist
Alorica
06.2015 - 08.2016
- Analyzed customer feedback data to identify areas of improvement and implement necessary changes in service delivery
- Managed escalated support tickets, ensuring timely responses and effective problem-solving strategies
- Delivered exceptional customer service while addressing user inquiries via phone, email, or live chat channels promptly
Education
Bachelor of Science - Business Analytics
De Lasalle College of Saint Benilde
Taft Manila 03-2015
High School Diploma -
San Vicente National Highschool
Lubao, Province Of Pampanga, PhilippinesSkills
- Coaching
- Quality Improvement
- Technical Support
- Documentation And Reporting
- Team Supervision
- Client Service
- Work Planning
- Complaint resolution
- Mentoring
- Conflict Resolution
- Team management
- Project coordination
- Performance monitoring
- Conflict resolution
Timeline
Team Leader/Interim Manager
Ttec Corp.
08.2019 - Current
Floor Coach
StarTek
08.2016 - 05.2019
Tier2 Technical Support Specialist
Alorica
06.2015 - 08.2016
Bachelor of Science - Business Analytics
De Lasalle College of Saint Benilde
High School Diploma -
San Vicente National Highschool
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