John Paul Magbanua
Candaba
Summary
Dynamic and results-oriented professional with proven expertise in customer service and sales at EXL Service and Inspiro Relia Inc. Excelled in multitasking and teamwork, consistently surpassing performance metrics and sales quotas. Skilled in MS Office and renowned for exceptional communication skills, achieving high customer satisfaction through tailored solutions and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive
EXL Service
02.2021 - Current
- Maintained a high level of product knowledge to provide accurate information and support to customers
- Contributed to team success, consistently achieving call center performance metrics
- Responded proactively and positively to rapid change
- Cross-trained and provided backup support for multiple lines of business
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality
Sales Representative
Inspiro Relia Inc.
08.2018 - 10.2020
- Generated additional sales opportunities with upselling and cross-selling techniques
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs
- Cultivated deep understanding of product features to answer questions and overcome objections
- Streamlined sales process, reducing time from lead to close
- Selected correct products based on customer needs, product specifications and applicable regulations
Education
Senior High School - Computer System Servicing
Bahay Pare National High School
Sitio 2 Bahay Pare Candaba Pampanga03.2018
Skills
- Skilled in Managing Multiple Tasks
- Teamwork and Collaboration
- Flexibility in Change
- Systematic Workflow Coordination
- Communication Skills
- Interpersonal skills
Personal Information
- Date of Birth: 10/11/98
- Nationality: Filipino
Certification
National Certificate 2 Computer System Servicing
Timeline
Executive
EXL Service
02.2021 - Current
Sales Representative
Inspiro Relia Inc.
08.2018 - 10.2020
Senior High School - Computer System Servicing
Bahay Pare National High School
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