JOHN PAUL ARIOLA
Customer Service Representative
Kalawaan Binangonan,Rizal
Summary
Customer Service Representative with experience across telco, healthcare, insurance, and back-office support. Handles customer inquiries, policy and billing concerns, and account updates while keeping service interactions clear and accurate. Brings exposure to technical support for home phone and modem issues, plus sales conversations in postpaid telecom and healthcare accounts.
Overview
1
1
Language
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Service Representative
Ttec
12.2025 - 08.2026
- Blue Shield of California
- Assisted patients with inquiries regarding insurance benefits and claims processing.
- Resolved complex customer issues by collaborating with internal departments to ensure timely solutions.
- Coordinated appointment scheduling and managed patient flow to optimize service efficiency.
- Streamlined communication processes between healthcare providers and patients, reducing response times significantly.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Back Office Representative
Intel Assist
01.2023 - 08.2025
- Electrolux
- Streamlined data entry processes, enhancing accuracy and reducing processing time.
- Collaborated with cross-functional teams to resolve operational issues, promoting seamless workflow continuity.
- Analyzed system performance metrics, identifying trends to drive strategic improvements in back office operations.
- Developed and maintained documentation for training procedures, improving knowledge transfer among team members.
Customer Service Representative
Teleperformance
08.2021 - 11.2022
- Liberty Mutual Insurance ( Home and Car Insurance)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented strategies to enhance customer satisfaction, leading initiatives that boosted positive interactions.
- Resolved customer inquiries efficiently using CRM systems to enhance service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Technical Support Representative
Quantrics
01.2021 - 07.2021
- Bell Canada (Home phone and Wifi modem)
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Resolved technical issues for clients using remote desktop tools and ticketing systems.
- Assisted users with software applications, ensuring efficient troubleshooting and problem resolution.
- Documented and updated knowledge base articles to improve self-service support options.
Customer Service Representative / Sales Representative
Concentrix
07.2016 - 10.2020
- Aetna (Healthcare)
- Sprint postpaid (Telco/Sales)
- Developed and maintained comprehensive knowledge of products and services to assist customers accurately and confidently.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with cross-functional teams to address complex issues, driving effective resolutions for customer concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Monitored call metrics to ensure compliance with quality standards, contributing to overall operational excellence.
Customer Service Representative
ResultsCX
04.2015 - 06.2016
- Telco Account (Sprint)
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Responded to customer requests for products, services, and company information.
Education
BS - Education
Southern Luzon State University
Tagkawayan, Quezon 06.2006 - 05.2008
High School Diploma -
Katimo National High School / Genesis De Rizal School
Tagkawayan, Quezon 06.2002 - 03.2006
Skills
Customer issue resolution
Call handling
Customer account support
Sales support
Escalation handling
Ticket documentation
Back office processing
Order verification
Service recovery
Timeline
Customer Service Representative
Ttec
12.2025 - 08.2026
Back Office Representative
Intel Assist
01.2023 - 08.2025
Customer Service Representative
Teleperformance
08.2021 - 11.2022
Technical Support Representative
Quantrics
01.2021 - 07.2021
Customer Service Representative / Sales Representative
Concentrix
07.2016 - 10.2020
Customer Service Representative
ResultsCX
04.2015 - 06.2016
BS - Education
Southern Luzon State University
06.2006 - 05.2008
High School Diploma -
Katimo National High School / Genesis De Rizal School
06.2002 - 03.2006