JOHN PAUL S. GARCIA
Risk And Compliance Officer
Quezon City,NCR
Summary
Self-assured individual trained to be focused Compliance Specialist as a result of more than 8 years' working for a Business Process Outsourcing organization. Determined to exceed expectations and promote developed skills in Auditing and Analysis.
Overview
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Compliance Specialist
Concentrix Philippines
Makati, Manila
01.2021 - Current
- Planning and implementing company risk-related programs.
- Delivery and overseeing of Compliance-related communications.
- Maintains FMEA document of assigned account and oversees its implementation.
- Continuous audit and reporting of staff compliance with company’s core ethics and values.
- Partners with different departments to ensure that the company complies with outside regulatory laws and its internal policies.
Reports Analyst
Concentrix Philippines
08.2019 - 01.2021
- Manages the FMEA document of the whole account across the Manila sites.
- POC for account fraud-related data across the whole account under Concentrix.
- Consolidates business-related data and present it in an understandable document.
- Work with managers and site leaders to manage large and complex data for corporate clients.
Quality Analyst
Concentrix Philippines
08.2016 - 08.2019
- Consolidates reports and performs deep dive analysis.
- Identifies root causes of account defects and proposes solutions to eradicate account-related deficiencies.
- Monitoring calls to ensure quality is being strictly followed across the account.
- Providing one on one coaching session as necessary.
- Taking phone calls as part of our KPIs and if AHOD is implemented., of the Quarter (Q4, 2018).
Process Improvement Associate
Concentrix Philippines
01.2017 - 06.2017
- Submitting ideas based on customer feedback that has a potential for account-related or current process improvement.
- Proposing efficient solutions directly to the client to eradicate process deficiencies that has a great impact to the account.
- Best Innovative Idea of the Quarter (Q1 and Q2, 2017).
Customer Service Associate
Concentrix Philippines
10.2015 - 08.2016
- Providing real-time assistance with online troubleshooting for video streaming and device- related issues.
PSG Global Solutions
07.2015 - 09.2015
- Sourcing candidates for available job orders from different companies in the US.
- Conducting initial interviews and endorsing potential candidates to the next hiring process.
FIS Global Solutions
10.2013 - 05.2015
- Providing real-time assistance with online troubleshooting for payment-related issues and financial application.
- Achievements: Team Member of the Quarter (Q2, 2014).
Education
Bachelor of Science - Mechanical Engineering
Technological Institute of The Philippines
Manila, 00 01.2011 - 01.2012
Skills
Auditing processes
Websites
Timeline
Compliance Specialist
Concentrix Philippines
01.2021 - Current
Reports Analyst
Concentrix Philippines
08.2019 - 01.2021
Process Improvement Associate
Concentrix Philippines
01.2017 - 06.2017
Quality Analyst
Concentrix Philippines
08.2016 - 08.2019
Customer Service Associate
Concentrix Philippines
10.2015 - 08.2016
PSG Global Solutions
07.2015 - 09.2015
FIS Global Solutions
10.2013 - 05.2015
Bachelor of Science - Mechanical Engineering
Technological Institute of The Philippines
01.2011 - 01.2012
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