Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Micu Domingo

Caloocan City

Summary

I’m a results-driven Customer Service and Business Development professional with over five years of experience in customer relations, lead generation, and driving business growth. I specialize in resolving complex issues, building lasting client relationships, and ensuring high levels of customer satisfaction. With a proven track record of identifying new business opportunities and executing effective sales strategies, I bring a strategic mindset and a commitment to delivering seamless customer experiences. I’m also a strong communicator with a talent for problem-solving, relationship-building, and making data-informed decisions.

Overview

6
6
years of professional experience

Work History

Business Development Manager

Haulla
11.2024 - 04.2025
  • Drive sustainable business growth by crafting and executing long-term strategies that align with the company's core goals. Proactively identify and engage potential clients through targeted networking, strategic cold outreach, and impactful digital marketing. Manage business initiatives end-to-end, from planning through execution, ensuring they are completed on time and deliver strong results. Leverage data analytics and key performance indicators (KPIs) to inform decisions and steer strategy in the right direction.

Provider Support

LawnStarter
06.2024 - 11.2024
  • Provided hands-on support to service providers by resolving app-related issues, addressing customer concerns, and managing appointment scheduling to keep operations running smoothly. By organizing and optimizing their calendars, I helped improve availability and enhance overall efficiency. I also served as a key point of contact between the providers and the company, ensuring open communication to promptly handle complaints, concerns, and valuable feedback.

Roadside Service Representative

Collective Solution International
01.2022 - 06.2024
  • I coordinated service maintenance appointments with dealerships, ensuring timely and convenient scheduling for customers. By handling outbound calls, I efficiently dispatched service providers to meet demand and maintain workflow. I also worked closely with customers’ insurance companies to verify coverage details, helping to streamline the claim process and deliver a smooth, hassle-free experience.

Customer/Tenant Support Specialist

Sourcefit
07.2021 - 12.2021
  • Managed customer feedback and complaints with professionalism, ensuring each issue was resolved quickly and effectively. I coordinated new product deliveries to guarantee timely service and smooth logistics. By actively listening and applying thoughtful problem-solving, I built trust with customers and ensured their concerns were addressed with care and attention.

Customer Service Representative

Teletech - Novaliches
06.2019 - 04.2021
  • Focused on building lasting relationships with customers by maintaining clear, friendly, and engaging communication. When issues arose, I resolved complaints by providing timely and suitable solutions, always aiming to turn challenges into positive experiences. I consistently followed up on inquiries to ensure complete resolution and customer satisfaction, reinforcing trust and loyalty.

Education

Bachelor of Science - Agribusiness Management

Don Mariano Marcos Memorial State University
08.2019

Skills

  • Appointment Setting

  • Prospecting

  • Performance metrics

  • Promotional planning

  • Cold Calling

  • Customer Service

  • Trouble Shooting

  • Lead Generation

Timeline

Business Development Manager

Haulla
11.2024 - 04.2025

Provider Support

LawnStarter
06.2024 - 11.2024

Roadside Service Representative

Collective Solution International
01.2022 - 06.2024

Customer/Tenant Support Specialist

Sourcefit
07.2021 - 12.2021

Customer Service Representative

Teletech - Novaliches
06.2019 - 04.2021

Bachelor of Science - Agribusiness Management

Don Mariano Marcos Memorial State University

Similar Profiles

CREATE PROFILE
John Micu Domingo