JOHN MICHAEL P. SANTOS
Manila City
Summary
Results-driven IT professional with proven experience in enhancing system functionality and efficiency. Excelled in IT support, demonstrating expertise in hardware and software troubleshooting, and network setup. Exceptional problem-solving abilities to streamline operations, achieving significant improvements in system reliability and user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support
Leekie Enterprises Inc.
03.2024 - 12.2024
- Responsible for effective installation/configuration and maintenance of systems hardware and software of related infrastructure
- Identifying / diagnosing / resolving IT hardware and software issues
- Monitor System and Network infrastructure
- Setup access for new employees and deactivation for resigned employees
- Identified and escalated critical issues to appropriate departments
Product Test Engineer
Cosmic Technologies Inc. (Cherry Mobile)
06.2018 - 03.2024
- Develops test plans to make testing more efficient and more accurate to be able to minimize bugs before the product is sold in the market.
- Performs software upgrades and reworks.
- Set up files to ensure all the project's information is appropriately documented and secured.
- Evaluates complaints and duplicate errors, and escalates to the Product Development Engineer as necessary.
Education
Bachelor’s Degree - Bachelor of Science in Information Technology
Informatics College Manila
Philippines01.2017
Skills
- Install and configure computer systems
- Set-up computer networks and servers
- Basic hardware and software troubleshooting
- Microsoft Office
- Active Directory
- IT Asset Management
- Remote Support
- First Line IT Support
Certification
TESDA Computer System Servicing (NC II Passer)
Timeline
IT Support
Leekie Enterprises Inc.
03.2024 - 12.2024
Product Test Engineer
Cosmic Technologies Inc. (Cherry Mobile)
06.2018 - 03.2024
Bachelor’s Degree - Bachelor of Science in Information Technology
Informatics College Manila
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