John Martin Aragon
Taytay Rizal
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, project management, and team leadership. Skilled in delivering exceptional client satisfaction, managing multiple tasks effectively, and fostering collaborative team environments. Adept at resolving complex issues efficiently while maintaining a warm and approachable demeanor. Seeking to leverage my expertise in customer service and communication to contribute to a dynamic organization.
Overview
6
6
years of professional experience
Work History
Team Leader
Concentrix
Mandaluyong City
04.2021 - 01.2025
- Supervised and mentored a high-performing customer service team to meet and exceed performance goals
- Ensured prompt and accurate resolution of customer inquiries using strategic playbooks and critical thinking
- Conducted training sessions and performance evaluations to foster team growth and improvement
- Led process improvement initiatives that optimized service delivery and increased client satisfaction
- Effectively handled escalated customer issues with a warm and professional approach
Account Manager
Gulf Support Marketing
Pasig City
03.2020 - 06.2020
- Managed customer accounts and utilized CRM tools to track interactions, improving service efficiency
- Conducted market research to identify business opportunities and align strategies with emerging trends
- Maintained clear communication with clients across various channels, ensuring satisfaction and loyalty
Customer Service Representative
Inspiro Relia
Mandaluyong City
08.2018 - 06.2019
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly
- Maintained high levels of customer satisfaction through effective communication and attention to detail
Education
Bachelor of Science - Office Administration, Major in Office Management
Rizal Technological University
Mandaluyong City 05-2018
Skills
- Exceptional Communication and Interpersonal Skills
- Leadership and Team Supervision
- Time Management and Task Prioritization
- Critical Thinking and Problem-Solving
- Customer Support and Ticketing Expertise
- Process Improvement and Performance Monitoring
- CRM Tools and Software Proficiency
- Adaptability and Fast Learning
- Mentoring
- Complaint resolution
- Call center operations
- SMART goals
- Team Check-ins
Additional Qualifications
- Proactive and meticulous in task execution.
- Proven ability to manage multiple tasks simultaneously in dynamic environments.
- Warm and approachable demeanor, excelling in customer interactions and conflict resolution.
- Strong adaptability and quick learning capacity to meet organizational needs effectively.
Accomplishments
- 2023 Quarter 2 Top Team Leader - Concentrix Megamall
Languages
Filipino
First Language
English
Advanced (C1)
C1
Timeline
Team Leader
Concentrix
04.2021 - 01.2025
Account Manager
Gulf Support Marketing
03.2020 - 06.2020
Customer Service Representative
Inspiro Relia
08.2018 - 06.2019
Bachelor of Science - Office Administration, Major in Office Management
Rizal Technological University
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix