Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
John Mark T. Santañez

John Mark T. Santañez

Technical Support Representative
LAPU-LAPU CITY (OPON)

Summary

Knowledgeable Computer Operator effective at setting controls and running specific daily tasks. Collaborative and communicative with proven history of quickly fixing minor issues and helping resolve more advanced problems. Meticulous in data management procedures. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2025
2025
years of professional experience
12
12
years of post-secondary education

Work History

Computer Attendant

Jose Cokes Internet Cafe
LAPU-LAPU CITY (OPON)

Finish Good Assistant (Dispatch Team)

Sports City International (SCI)

Microsoft Support for Xbox / Advisor 2/ Technical Support 2/ Scout Ranger

Concentrix JMall
01.2019 - Current

Customer Service Representative

The Results Company (TRC)
05.2019 - 09.2019

Kitchen and Service Crew

Jollibee Food Corporation
01.2016 - 01.2019

Education

Bachelor of Science - Mechanical Engineering

University of Cebu Lapu-lapu & Mandaue
01.2014 - 01.2016

High School - undefined

Mactan National High School
01.2008 - 01.2012

Elementary - undefined

Natulongan Elementary School
01.2002 - 01.2008

Skills

English speaking skills

voice

chat

Computer literate

Computer Technical Issues

Microsoft products

Patience and empathy

Email configuration

Data entry proficiency

Personal Information

  • Age: 29
  • Height: 5’6
  • Citizenship: Filipino
  • Father's Name: Candelario G. Santañez
  • Mother's Name: Rosalia T. Santañez
  • Date of Birth: 03/01/95
  • Gender: Male
  • Marital Status: Single
  • Religion: Roman Catholic

Timeline

Customer Service Representative

The Results Company (TRC)
05.2019 - 09.2019

Microsoft Support for Xbox / Advisor 2/ Technical Support 2/ Scout Ranger

Concentrix JMall
01.2019 - Current

Kitchen and Service Crew

Jollibee Food Corporation
01.2016 - 01.2019

Bachelor of Science - Mechanical Engineering

University of Cebu Lapu-lapu & Mandaue
01.2014 - 01.2016

High School - undefined

Mactan National High School
01.2008 - 01.2012

Elementary - undefined

Natulongan Elementary School
01.2002 - 01.2008

Finish Good Assistant (Dispatch Team)

Sports City International (SCI)

Computer Attendant

Jose Cokes Internet Cafe
John Mark T. SantañezTechnical Support Representative