JOHN MARK CALARA
Balagtas
Bacolod City
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Reliable and adaptable, with a swift capacity to learn and apply new skills in dynamic environments. Committed to leveraging strengths to drive team success and contribute meaningfully to organizational growth. Strong advocate for collaboration and continuous improvement, ensuring alignment with strategic objectives.
Overview
2026
2026
years of professional experience
3
3
Certifications
Work History
Food Server and Receptionist
GIPS Café
- Served food and beverages while ensuring customer satisfaction
- Assisted guests with seating, orders, and basic inquiries
- Maintained cleanliness and proper service standards
- 6 Months
Inventory Custodian Staff I
Office of the City Mayor
04.2024 - Current
- Maintained accurate inventory and property records
- Conducted physical inventory and reconciliation
- Ensured proper storage, tagging, and safekeeping of supplies
- Coordinated with Supply and Accounting Offices
Protective Security Officer
SOTI PHILS
2022 - Current
- Maintained a secure environment for high-profile visitors, implementing tailored protective measures during their stay.
- Assisted visiting VIPs by providing personal protection services, maintaining constant vigilance throughout their visit.
- Reduced security risks through regular patrol rounds and swift response to incidents.
- Enhanced overall situational awareness by staying up to date on current security threats and trends, allowing for proactive measures to be taken when necessary.
- Enhanced facility security by conducting thorough access control checks and monitoring CCTV systems.
- Collaborated with law enforcement agencies during investigations, sharing vital information to resolve cases efficiently.
- Contributed to a safer workplace by identifying potential hazards and reporting them for timely resolution.
Clerk
Office of Councilor Al Espino
01.2021 - 12.2024
- Prepared and processed official documents and reports
- Managed records, files, and correspondence
- Coordinated with barangays and city offices
- Assisted in scheduling and administrative support
Reservation and Guest Specialist
Teleperformance Philippines
09.2021 - 01.2022
- Assisted international guests via phone
- Handled reservations, billing, complaints, and refunds
- Delivered professional customer service under pressure
- Actively sought feedback from guests upon departure, using this information to make continuous improvements in service quality.
- Enhanced guest experience by providing exceptional customer service and addressing their needs promptly.
- Created memorable moments for guests celebrating special occasions through thoughtful gestures such as complimentary upgrades or personalized amenities.
- Built strong relationships with local businesses to create unique packages for out-of-town visitors, attracting new clientele.
Education
Senior High School - Biomedical (Undergraduate)
Riverside College Inc.
Bacolod CityElementary - undefined
Vista Alegre Granada Relocation Elementary School
Senior High School - Biomedical (Undergraduate)
Riverside College Inc.
Bacolod CitySkills
Shipboard safety awareness
Basic firefighting & first aid
Strong discipline and adaptability
Teamwork and following commands
Inventory and recordkeeping
Customer service & communication
Crisis management
Defensive tactics
Security systems
First aid and CPR
Investigative skills
Firearms proficiency
Access control
Security team coordination
First aid certified
Keen observer
Crime prevention
Crowd control
Data entry
Certification
- Basic Training (BT) – COPMARINA Cebu
Disclaimer
I hereby certify that the above information is true and correct. John Mark Calara Applicant
SEA & TRAVEL DOCUMENTS
- Philippine Passport: Valid until January 13, 2033
- Seaman’s Record Book: MARINA Cebu
- Valid until September 28, 2033
- Seaman’s ID: Valid until September 28, 2028
- VaxCert: Bacolod City LGU
- No Expiry
- Yellow Card (ICV): On Process
Timeline
Advanced Fire Fighting Training & Assessment Center, Cebu
02-2029
Elementary First Aider Training & Assessment Center, Cebu
02-2029
Inventory Custodian Staff I
Office of the City Mayor
04.2024 - Current
Reservation and Guest Specialist
Teleperformance Philippines
09.2021 - 01.2022
Clerk
Office of Councilor Al Espino
01.2021 - 12.2024
Food Server and Receptionist
GIPS Café
Elementary - undefined
Vista Alegre Granada Relocation Elementary School
Protective Security Officer
SOTI PHILS
2022 - Current
Senior High School - Biomedical (Undergraduate)
Riverside College Inc.
Senior High School - Biomedical (Undergraduate)
Riverside College Inc.