John Mark Austria
Caloocan City
Summary
Highly adaptable and customer-focused professional with over 1 year of experience in sales, live commerce, and food service industries. Proven expertise in leveraging strong communication and persuasion skills to drive product sales and ensure customer satisfaction. Adept at multitasking, problem-solving, and collaborating with diverse teams in fast-paced environments. Seeking opportunities to contribute to organizational success through exceptional service.
Overview
4
4
years of professional experience
Work History
Kitchen Staff Member
Chowking Restaurant
03.2025 - 09.2025
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Restaurant Server
Oppa K-Grill Samgyupsal Restaurant
06.2024 - 12.2024
- Followed all safety and sanitation procedures, resulting in a decrease in food-related incidents
- Developed efficient methods for accurately taking orders and delivering food to customers in a timely manner
TikTok Live Seller and Sales Clerk
Essencialli
01.2023 - 08.2023
- Hosted engaging live streams to promote products and expand customer reach.
- Addressed customer inquiries with detailed product knowledge and tailored recommendations.
- Employed communication techniques to maximize sales during live sessions.
Service Crew
Wendys
08.2022 - 12.2022
- Assisted with food preparation and ensured timely service delivery.
- Maintained a welcoming environment, addressing customer needs with professionalism.
- Coordinated with team members to uphold restaurant standards and meet service goals.
- Streamlined task prioritization and adhered to cleanliness and quality guidelines.
Encoder
YanYan International
02.2022 - 08.2022
- Collaborated with teams to resolve data discrepancies and ensure accurate records.
- Managed administrative tasks efficiently, including documentation and record keeping.
- Prioritized and completed assignments within strict deadlines, ensuring client satisfaction.
Education
Diploma - Animation
ACL College of Malolos
01.2019
Skills
- Customer Service
- Fast Learner
- Good time management
- Collaboration & Teamwork
Timeline
Kitchen Staff Member
Chowking Restaurant
03.2025 - 09.2025
Restaurant Server
Oppa K-Grill Samgyupsal Restaurant
06.2024 - 12.2024
TikTok Live Seller and Sales Clerk
Essencialli
01.2023 - 08.2023
Service Crew
Wendys
08.2022 - 12.2022
Encoder
YanYan International
02.2022 - 08.2022
Diploma - Animation
ACL College of Malolos
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