John Manliguez
Service Desk Analyst / IT Support
Bulacan
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Analyst III Infrastructure Services
DXC Technology
01.2022 - 01.2024
- Provided comprehensive remote technical support to clients across multiple ANZ accounts, troubleshooting hardware, software, and network connectivity issues to ensure optimal system performance
- Utilized Service Now to efficiently manage incidents, requests, and expedite resolution times, fostering a positive user experience
- Administered Active Directory, Microsoft Azure AD, Exchange, Office 365, and M365 Manager Plus to maintain user access security, mailbox functionality, and optimize user productivity
- Leveraged Microsoft Endpoint Manager and AD Manager Plus to deploy and manage security configurations for devices and user accounts, safeguarding the company network
- Granted secure access to network drives and configured network printers for seamless user workflow and collaboration
Technical Support Representative
VXI Global Solutions
01.2021 - 01.2022
- Tracking sales and sharing sales information with a manager or team lead assisted with updating technical support best practices for use by the team.
- Managed high levels of call flow and responded to technical Assisted customers in identifying issues and explaining solutions to restore service and functionality support needs.
- Discussing products with customers and explaining technical concepts simply
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Dispute Specialist
Foundever
06.2019 - 06.2021
- Reviewed customer tickets and supporting documentation for VISA/Mastercard disputes, investigating discrepancies and identifying root causes
- Resolved banking inquiries related to interest charges, past due payments, and general account activity, ensuring accurate information and clear communication
- Provided exceptional phone support to customers, addressing a wide range of financial needs and concerns with empathy and professionalism
- Analyzed financial transactions to identify and resolve disputes efficiently, upholding company policies and regulations
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
Education
K -12 SHS Graduate - STEM
Meycauayan College
Meycauayan, Province Of Bulacan, Philippines 03.2025 - 04.2019
Skills
M365 Administration
Troubleshooting
Documentation
undefinedCertification
Google IT Support Specialization, 2023
Timeline
K -12 SHS Graduate - STEM
Meycauayan College
03.2025 - 04.2019
Analyst III Infrastructure Services
DXC Technology
01.2022 - 01.2024
Technical Support Representative
VXI Global Solutions
01.2021 - 01.2022
Dispute Specialist
Foundever
06.2019 - 06.2021
Similar Profiles
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
DHANASEKARAN RAJUDHANASEKARAN RAJU
IT Project Manager at DXC TechnologyIT Project Manager at DXC Technology