JOHN LOUIE CALIXTO
Duty Supervisor
Pasay City,Metro Manila
Summary
A Professional committed to maintaining high standards and delivering impactful results. Skilled in team coordination and operational efficiency. Known for reliability, adaptability, and focus on achieving targets through collaborative efforts.
A Professional with strong background in supervision and team leadership. Focused on fostering collaboration and driving results in dynamic environments. Skilled in conflict resolution, staff training, and operational management. Known for reliability and adaptability to changing demands.
Overview
7
7
years of professional experience
1
1
Language
Work History
Duty Supervisor, Ground Operations
1AVIATION GROUND HANDLING SERVICES CORPORATION
04.2022 - Current
- Cebu Pacific and CebGo Operations
- Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
- Managed daily airport activities, ensuring smooth operations and maximum efficiency.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Strengthened relationships with key stakeholders such as airlines, government agencies, and service providers.
- Monitored regulatory compliance, avoiding fines or penalties related to aviation laws and regulations.
- Conducted departure and arrival briefings.
Customer Service Agent, Ground Operations
1AVIATION GROUND HANDLING SERVICES CORPORATION
08.2019 - 04.2022
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
On-The-Job Trainee Passenger Service Assistant
2Go Travel
12.2018 - 02.2019
- Supported organizational objectives with help from existing employees.
- Interacted with customers under supervision to support operational objectives.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
On-The-Job Trainee Passenger Service Assistant
mariana academy of maritime studies
12.2018 - 02.2019
On-The-Job Trainee Passenger Service Assistant
flyrich travel and tours
12.2018 - 02.2019
On-The-Job Trainee Passenger Service Assistant
1AVIATION GROUND HANDLING SERVICES CORPORATION
07.2018 - 09.2018
- Company Overview: CEBU PACIFIC AIR
- CEBU PACIFIC AIR
Education
Bachelor of Science - TOURISM
EULOGIO AMANG RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
Manila Philippines 05.2015 - 2019.03
High School Diploma -
CHRISTIAN FAMILY CENTRE SCHOOL FOUNDATION INC
Quezon City Philippimes 06.2009 - 2013.03
Skills
Operational efficiency
Problem-solving
Conflict resolution
Coaching and mentoring
Task delegation
Employee motivation
Training and mentoring
Decision-making capacity
Policy enforcement
Staff training and development
Employee relations
Operational efficiency
Awards
- OUTSTANDING ACADEMIC ACHIEVEMENT, EARIST College of Hospitality Management, 04/01/19
- ACADEMIC EXCELLENCE AWARDEE, EARIST College of Hospitality Management, 04/01/19
- SPECIAL CITATION FOR RESEARCH, EARIST College of Hospitality Management, Conservation Program Implemented in Mangrove Plantation in San Juan, Batangas, 04/01/19
- LEADERSHIP AWARDEE, EARIST College of Hospitality Management, 04/01/19
- DEAN’S LISTER, College of Hospitality Management, Eulogio Amang Rodriguez Institute of Science and Technology, 2016-2019
Timeline
Duty Supervisor, Ground Operations
1AVIATION GROUND HANDLING SERVICES CORPORATION
04.2022 - Current
Customer Service Agent, Ground Operations
1AVIATION GROUND HANDLING SERVICES CORPORATION
08.2019 - 04.2022
On-The-Job Trainee Passenger Service Assistant
2Go Travel
12.2018 - 02.2019
On-The-Job Trainee Passenger Service Assistant
mariana academy of maritime studies
12.2018 - 02.2019
On-The-Job Trainee Passenger Service Assistant
flyrich travel and tours
12.2018 - 02.2019
On-The-Job Trainee Passenger Service Assistant
1AVIATION GROUND HANDLING SERVICES CORPORATION
07.2018 - 09.2018
Bachelor of Science - TOURISM
EULOGIO AMANG RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY
05.2015 - 2019.03
High School Diploma -
CHRISTIAN FAMILY CENTRE SCHOOL FOUNDATION INC
06.2009 - 2013.03
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