John Kheizer Balbalosa
Quezon City
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Team Leader Intern
Concentrix, UPA Ayalaland Technohub Building F
01.2025 - 07.2025
- Boosted team productivity by implementing efficient workflow processes and time management strategies.
- Coordinated project tasks for successful completion within deadlines.
- Enhanced communication between team members through regular meetings and progress updates.
- Conducted regular performance reviews for team members, identifying strengths and areas needing development.
Subject Matter Expert
Concentrix, UPA Ayalaland Technohub Building F
05.2024 - 01.2025
- Served as go-to expert for resolving technical challenges, enabling smoother process progression.
- Evaluated customer needs and feedback from their experience to drive product and service improvements.
Customer Service Representative
Concentrix, UPA Ayalaland Technohub Building F
06.2022 - 05.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing payment card orders, answering claims related questions, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Graduate -
Ernesto Rondon High School
Skills
- Analytical problem solver
- Coaching and mentoring
- Strategic planning
- Problem-Solving
Timeline
Team Leader Intern
Concentrix, UPA Ayalaland Technohub Building F
01.2025 - 07.2025
Subject Matter Expert
Concentrix, UPA Ayalaland Technohub Building F
05.2024 - 01.2025
Customer Service Representative
Concentrix, UPA Ayalaland Technohub Building F
06.2022 - 05.2024
High School Graduate -
Ernesto Rondon High School
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