John Hill Solidarios

An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Also a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

• 2022, present, Project APEC, Ascend Pride Engagement Commission, To deliver and facilitate consistent engagement activities across the cluster, To provide data driven results as proof of ROI, To minimize impact of absenteeism to secure critical revenue loss, To produce future effective leaders with analytical, cost and budget management skills
• 2021, present, Intake to Investigation Escalation Process, Green Dot Intake, Significantly improved turn around time of escalated cases, Positively impacted investigation's productivity
• 2021, present, Complaints Workload Segmentation, Green Dot Complaints, Paved way in clearing backlogs from previous vendor, Improved turn around time on all workload assignments
• 2019, present, Adjustment Hub Case Tracker, Card.com Intake, Improved AHT, Improved Service Levels, Significantly decreased Admin Aux Shrinkage