John Harry Vispo
Davao City
Summary
Results-driven professional with extensive experience in administrative support, account coordination, and customer service. Excels in managing customer records, maintaining documentation, and fostering client relationships. Experienced in CRM systems and adept at multitasking in fast-paced environments to achieve performance goals.
Overview
4
4
years of professional experience
Work History
Account Coordinator
Grab Malaysia (Six Eleven Global Services)
Davao City
08.2024 - Current
- Managed client communications, providing timely updates and support to enhance client satisfaction.
- Collaborated with cross-functional teams to streamline onboarding and account activation processes.
- Verified and processed rider and driver applications, ensuring compliance with company requirements and policies.
- Performed administrative tasks, including maintaining records, updating databases, and managing application workflows.
Lead Generation
Midwest Publishing Inc.
11.2022 - 08.2024
- An outbound call for a nonprofitable charitable sector all over the US. We just make sure the client agrees to be transferred on the other line.
- Coordinated with internal teams to maximize efficiency of the process flow related to lead generation activities.
- An outbound call for a non profitable charitable sector all over the US. We just make sure the client agrees to be transferred on the other line.
AU Tax Sales
Tax Refund on Spot (Six Eleven Global Services)
Davao
06.2022 - 11.2022
- Prepared and lodged tax returns, BA statements, and other tax-related documents accurately and within deadlines. Resulted in clients' satisfaction and on spot tax returns
- Developed and maintained client relationships through personalized planning strategies and timely responses to inquiries, leading to repeat business.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
Education
Accountancy - Business Management Strand
Holy Child College of Davao
Davao City, PhilippinesSkills
- Problem-solving
- Multitasking
- Google apps/ Microsoft tools
- Client relations
- Attention to detail
- Adaptability to change
- Troubleshooting and problem resolution
Accomplishments
- Honors Program
- With High Honors
Languages
English
Intermediate
B1
Timeline
Account Coordinator
Grab Malaysia (Six Eleven Global Services)
08.2024 - Current
Lead Generation
Midwest Publishing Inc.
11.2022 - 08.2024
AU Tax Sales
Tax Refund on Spot (Six Eleven Global Services)
06.2022 - 11.2022
Accountancy - Business Management Strand
Holy Child College of Davao