JOHN HARLY F. MARZAN

• Directed the planning and implementation of multiple concurrent projects for high-profile clients in both the private and public sectors.
• Oversaw the development of AI-powered chatbots for government agencies to improve citizen engagement, compliance monitoring, and service delivery across five government functions.
• Managed Portal Enhancement a transitioning legacy systems into modern, efficient digital platforms using OutSystems.
• Coordinated with stakeholders to ensure alignment with business objectives and compliance with technical and regulatory requirements.
• Prepared and submitted technical and financial proposals for government bids, ensuring complete documentation and adherence to procurement guidelines.
• Played a key role in staff augmentation initiatives, collaborating with clients to identify personnel needs and deploy highly skilled technical resources tailored to project requirements.
• Created comprehensive project proposals outlining scope, methodology, timeline, team structure, and cost breakdowns for both internal stakeholders and client review.
• Supervised cross-functional teams composed of software engineers, UI/UX designers, QA specialists, and DevOps engineers to achieve delivery milestones.
• Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

• Cultivate strong, long-term relationships with existing clients.
• Act as the main point of contact for client inquiries, requests, and concerns.
• Regularly engage with clients to understand their evolving needs and preferences.
• Develop and execute strategic sales plans to meet and exceed sales targets.
• Identify and pursue new business opportunities within existing accounts.
• Work closely with internal teams, such as marketing and product development, to address client needs and preferences.
• Forecast sales volumes and track progress against targets.
• Ensure timely delivery of products or services to clients.
• Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
• Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products services.
• Increased sales revenue by identifying and pursuing new business opportunities.

• Support the commercial activities effectively and provide necessary technical assistance.
• Increased sales revenue by developing and implementing effective technical sales strategies.
• Established strong client relationships through excellent communication skills and product demonstrations.
• Supported marketing efforts by attending trade shows and industry events as a knowledgeable representative of the company's products.

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• Effectively managed time and resources to ensure consistent achievement of sales objectives and high levels of customer satisfaction.

• Research, Design, and evaluate materials, processes, and equipment in the manufacturing plant.
• Develop concepts, products, and solutions by working with company business units.
• Understand customer expectation on to be manufactured product.
• Working on reformulating the existing product.
• Documenting all phases of research and development.
• Monitoring the product line, receiving raw materials, and dispatching finished goods.