JOHN GABRIEL L. BULAONG
Paniqui
Summary
Food service professional prepared to deliver high-quality service and enhance dining experience. Proven history of maintaining impeccable standards of cleanliness and organization, ensuring customer satisfaction. Reliable team player known for adaptability and strong focus on achieving results. Expertise in beverage preparation and customer interaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Hotel Specialist Conrad Manila Inc.
07.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Monitored dining room inventory and replenished as necessary.
- Monitored food and beverage supplies, assisting with restocking when needed.
Restaurant Waiter
EDSA SHANGRI- LA
05.2022 - 06.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Line Cook
Ramen & Grill Station
10.2021 - 03.2022
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Service Crew Member
Jollibee
12.2020 - 08.2021
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Customer Service Office Staff Member
Fruit 55
07.2020 - 10.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Generated additional sales opportunities with upselling and cross-selling techniques.
INTERN
MIHCA MANILA
09.2019 - 02.2020
- Fine dining and Banquet attendant
- Bartender
- Commissary attendant
Education
BS - Hospitality and Tourism Management, Hotel, Restaurant and Resort Management
Saint Louis University
Baguio City, Province Of Benguet, Philippines01.2019
Skills
- Customer service excellence
- Buffet maintenance
- Meal service set up
- Safe food handling
- Teamwork and collaboration
- Problem-solving abilities
- Teamwork
- Allergy awareness
- Beverage preparation
- Food presentation
- Upselling strategies
- Cross-training capabilities
Certification
NC II (F&B Services)
Timeline
Food and Beverage Attendant
Hotel Specialist Conrad Manila Inc.
07.2023 - Current
Restaurant Waiter
EDSA SHANGRI- LA
05.2022 - 06.2023
Line Cook
Ramen & Grill Station
10.2021 - 03.2022
Service Crew Member
Jollibee
12.2020 - 08.2021
Customer Service Office Staff Member
Fruit 55
07.2020 - 10.2020
INTERN
MIHCA MANILA
09.2019 - 02.2020
BS - Hospitality and Tourism Management, Hotel, Restaurant and Resort Management
Saint Louis University
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