JOHN FERL BENID
Medical Technologist/ Call Center Agent
San Mateo
Summary
Gifted customer service team member focused on handling customer issues and escalated requests with fast and knowledgeable support. Well-versed in Healthcare procedures and skilled at assessing trends to devise creative system-wide solutions. Excellent relationship-building, communication and conflict mediation skills.
Scientific Medical Technologist with 6 years of training and experience in laboratory environments that optimize patient safety with minimal medical or health care errors. Demonstrated to perform laboratory tests and procedures to assist physicians in diagnosing, monitoring, treating and preventing disease. Consistently employs methodical approaches to analyze results, establish procedures and use computers and specialized instruments for accurate and precise testing.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Advocate (Healthcare Account)
Concentrix
Quezon City
08.2024 - Current
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Providing members correct and accurate benefits in regards to their employer's subscribed plan.
- Claim processing and accessing members of the insurance about their build amount.
Medical Technologist ( REGULAR RELIEVER)
ST. VICTORIA HOSPITAL
Marikina City
04.2020 - Current
- Company Overview: HealthCare / Medical
- BLOOD EXTRACTION
- PATIENTS ENCODING
- ROUTINE ANALYSIS
- BLOOD CHEMISTRY EXAMINATION
- HealthCare / Medical
Medical Technologist ( REGULAR RELIEVER)
SAN MATEO DOCTORS HOSPITAL
RIZ-San Mateo
07.2021 - 02.2024
- Company Overview: HealthCare / Medical
- BLOOD EXTRACTION
- LABORATORY TESTING( URINALYSIS, FECALYSIS,ETC.)
- BLOOD CHEMISTRY TESTING
- NEW BORN SCREENING BLOOD COLLECTION
- CROSSMATCHING
- HealthCare / Medical
Lead Swabber
Safeguard DNA Diagnostic Incorporation
Mandaluyong City
11.2021 - 02.2023
- Company Overview: HealthCare / Medical
- Nasopharyngeal and Oropharyngeal specimen collector
- Specimen Labeling
- Conducts synchronize work with colleagues
- Patient assessment
- Specimen transport
- HealthCare / Medical
PHLEBOTOMY( RELIEVER)
ST. VINCENT HOSPITAL
Marikina City
09.2021 - 06.2022
- Company Overview: HealthCare / Medical
- BLOOD EXTRACTION
- PROPER LABELLING
- POINT OF CARE OF THE PATIENT
- PATIENT ENCODING
- HealthCare / Medical
Education
Bachelor of Science - BACHELOR OF SCIENCE MEDICAL TECHNOLOGY
ICCT
Sumulong, Cainta Rizal 06.2016 - 12.2020
Skills
Problem-solving
Complaint handling
Data entry
Complaint resolution
Technical troubleshooting
Computer proficiency
Call center operations
Specimen processing
Specimen analysis
Specimen collection
Quality control
Laboratory safety protocols
Parasitology identification
Laboratory organization
Active listening
Trainingsseminars
Medical Laboratory Scientist, Department of Pathology/Laboratory, Amang Rodriguez Memorial Medical Center, Marikina, 10/21/19, 03/13/20
Personal Information
- Age: 25
- Date of Birth: 10/20/98
- Gender: Male
- Nationality: Filipino
- Marital Status: Single
- Religion: BAPTIST
Playing Lawn Tennis
I started playing lawn tennis when I was a sophomore. This game kept my instincts and accuracy in precision.
Timeline
Customer Service Advocate (Healthcare Account)
Concentrix
08.2024 - Current
Lead Swabber
Safeguard DNA Diagnostic Incorporation
11.2021 - 02.2023
PHLEBOTOMY( RELIEVER)
ST. VINCENT HOSPITAL
09.2021 - 06.2022
Medical Technologist ( REGULAR RELIEVER)
SAN MATEO DOCTORS HOSPITAL
07.2021 - 02.2024
Medical Technologist ( REGULAR RELIEVER)
ST. VICTORIA HOSPITAL
04.2020 - Current
Bachelor of Science - BACHELOR OF SCIENCE MEDICAL TECHNOLOGY
ICCT
06.2016 - 12.2020
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