Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Training
References
Timeline
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John Eric M. Baraba

John Eric M. Baraba

Consolacion Cebu,Philippines

Summary

Capable of handling multiple tasks with accuracy and positive attitude. With background in customer service and administration, I bring strong communication and organisational skills to support HR functions effectively. Demonstrated ability to handle confidential information with discretion and attention to detail. Proven track record in problem-solving, teamwork, and building positive relationships with colleagues and clients.

Overview

12
12
years of professional experience

Work History

HR Assistant – Records Mgt. / Analytics / HRIS

Metro Retail Stores Group Inc.
Mandaue City, Cebu, Philippines
11.2021 - Current
  • Receiving and logging incidents and service requests (via phone, email, chat, or ticketing systems)
  • Diagnosing and resolving technical issues at first level (hardware, software, network, and access issues)
  • Escalating unresolved problems to second/third-line support while providing clear documentation
  • Communicating clearly with users, keeping them informed about progress and resolutions
  • Maintaining accurate records in service management tools
  • Supporting user accounts and access (password resets, permissions, onboarding/offboarding)
  • Contributing to knowledge bases to improve first-call resolution

HR TA Admin

Converge ICT Solutions
Mandaue City, Cebu, Philippines
05.2021 - 10.2021
  • Responsible for making follow ups, checking and validating of PER (Pre-employment Requirements of newly hired employees (VISMIN Area).
  • Responsible in endorsing all accomplished and signed government forms and loans to Compensation and Benefits Team for processing.
  • Assists all newly hired employees on processing of ATM application as one of the critical Pre employment requirements.
  • Endorse all newly hired employees for deployment to respective Unit / Group Head
  • Creates and prepares IDs along with the access card for new hires; also issues new ID for updating / replacement for existing employees.
  • Encodes and updates all employee information from the 201 file to Ramco System/HRIS.
  • Analyzes correct mapping of data’s e.g. ( Work Location, Department, Section, Job Position) of employees.
  • Prepares weekly and Bi-monthly data reports to the Data Team of newly hired employees (VISMIN Area).
  • Enrolls all newly hired employees to Group Accident Insurance upon hire

HR Assistant – Records Mgt. / Analytics / HRIS

Metro Retail Stores Group Inc.
Mandaue City, Cebu, Philippines
07.2018 - 04.2021
  • Responsible for posting and updating of employee information in Human Resource Information System (HRIS).
  • Maintains human resource information system (HRIS) updated in support of HR Administration and projects.
  • Responsible for evaluating datas and HR reports across all store locations.
  • Validates data entries of the following employees in the HRIS before payroll cut-off.
  • New Employees
  • Deleted Employees
  • Employees Requesting for Change of Status
  • Newly Regularized
  • Promotions
  • Monitors probationary employees due for evaluation (for Regularization). Informs the department Heads and facilitates the documents (Performance Appraisal Form, Personnel Action Notice).
  • Acts as a back-up to the Sr HR Assistant – Records in case of his/ her absence or unavailability during office hours.

On the Job Training (OJT)

Metro Retail Stores Group Inc.
Mandaue City, Philippines
06.2017 - 10.2017

Service Crew - (Working Student)

Jollibee Foods Inc.
Consolacion, Cebu Philippines
01.2014 - 12.2015

Education

Bachelor of Science - Business Administration Major in Human Resource Development

Ama Computer Learning Center (ACLC) College of Mandaue
Mandaue City, Cebu Philippines
01.2018

Graduate -

Juan Dosado Memorial School Inc.
Sogod, Cebu Philippines
01.2012

Graduate -

Liki, Elementary School
Sogod, Cebu Philippines
01.2008

Skills

  • Communication
  • Teamwork/Collaboration
  • Computer Skills
  • Data Analysis
  • Adaptability
  • Creative Solutions for Unique Challenges
  • Time Management/Organization
  • Handling Difficult Situations with Poise

Personal Information

  • Age: 30
  • Citizenship: Filipino
  • Place of birth: Lugo, Cebu

Languages

English
Tagalog
Cebuano

Training

  • Creative Problem Solving & Decision Making, Dohera Hotel, 2019-09-18
  • Career Advancement, Leadership and Development, Castle Peak Hotel, 2017-03-21
  • Metro Retail Stores Group Inc., Brgy. Guizo North Reclamation Area, Mandaue City, Cebu, 2017-06-01, 2017-10-01, 500

References

  • Ms. Marie Evette P. Dela Pena, HR Operations Manager – Visayas, 09285048231
  • Mr. Melgar A. Maglente, Master Teacher 1, 09751488680
  • Mr. Antonio Baniasia, Instructor, 09452914280

Timeline

HR Assistant – Records Mgt. / Analytics / HRIS

Metro Retail Stores Group Inc.
11.2021 - Current

HR TA Admin

Converge ICT Solutions
05.2021 - 10.2021

HR Assistant – Records Mgt. / Analytics / HRIS

Metro Retail Stores Group Inc.
07.2018 - 04.2021

On the Job Training (OJT)

Metro Retail Stores Group Inc.
06.2017 - 10.2017

Service Crew - (Working Student)

Jollibee Foods Inc.
01.2014 - 12.2015

Bachelor of Science - Business Administration Major in Human Resource Development

Ama Computer Learning Center (ACLC) College of Mandaue

Graduate -

Juan Dosado Memorial School Inc.

Graduate -

Liki, Elementary School
John Eric M. Baraba