John Dellomas
MUNTINLUPA CITY,METRO MANILA, FOURTH DISTRICT
Summary
Accomplished General Manager with extensive experience in operations management and team leadership, currently directing daily activities at K.M Mendoza Documentation Service. Proven track record of enhancing customer satisfaction through strategic service improvement programmes. Demonstrates expertise in performance monitoring, and developing team strategies to achieve organisational objectives. Previous roles include Manager at B.U. Mendoza Law Office, where customer satisfaction levels, overseeing a team of 6 employees. Skilled in Microsoft Excel, multitasking efficiency, and communication, with a positive attitude towards fostering professional relationships. Career goal: to continue driving operational excellence and customer satisfaction in leadership roles.
Overview
19
19
years of professional experience
Work History
General Manager
K.M Mendoza Documentation Service
Makati, Metro Manila
01.2025 - Current
- Directed daily activities of operation, driving operational efficiency and service delivery.
- Oversaw daily operations, maintaining strict adherence to quality standards and regulatory compliance.
- Developed and managed financial budgets, forecasts, and reports to ensure fiscal responsibility and sustainability.
- Enhanced customer satisfaction ratings by 40% through the introduction of comprehensive service improvement programmes.
- Evaluated reports, recommendations, and requests from subordinate leadership to inform strategic decisions.
- Reported successes, failures and new plans to governing body to guide decision-making.
Manager
B.U. Mendoza Law Office
Makati, Metro Manila
08.2008 - 12.2024
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Enhanced customer satisfaction levels by 20% through the introduction of a new feedback system.
- Directed daily operation of business and flexed with changing demands to consistently meet objectives.
- Monitored staff performance and developed improvement plans.
Typist
Human Integrated Resources Dev't (HIRED)Agency
Makati, Metro Manila
03.2008 - 08.2008
- Updated customer paperwork with current details to keep accurate, dependable contact records.
- Efficiently took shorthand notes to transform into neatly written and formatted documents, maintaining accuracy throughout.
- Typed documents with speed and accuracy, meeting strict deadlines for various departments.
- Managed confidential files and documents with discretion, adhering to data protection policies.
- Proofread typed documents for grammar, spelling, and punctuation errors to maintain high-quality standards.
- Proofread completed text, identifying and fixing spelling, grammar or formatting errors for quality work.
Team Supervisor
National Statistics Office(NSO)(PSA)
Bulan, Sorsogon
07.2007 - 09.2007
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Supervised a team of 6 employees, delegating tasks and monitoring performance to achieve team objectives efficiently.
- Delivered quality service with friendly and professional demeanour.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
- Led weekly team meetings to discuss targets, performance, and challenges, fostering a culture of open communication.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
Education
Bachelor of Arts - Political Science
Divine Word College of Legazpi
Legazpi, ALB01-2005
Diploma of Higher Education - High School
Bulan National High School
Sorsogon, SOR01-2001
Certificate of Higher Education - Elementary
Bulan North Central School-A
Sorsogon, SOR01-1996
Skills
- Team management
- Team supervision
- Team Leadership
- Team development strategies
- Operations management
- Budget management
- Performance monitoring
- Customer satisfaction
- Microsoft Excel
- Multitasking efficiency
- Communication skills
- Positive attitude
Timeline
General Manager
K.M Mendoza Documentation Service
01.2025 - Current
Manager
B.U. Mendoza Law Office
08.2008 - 12.2024
Typist
Human Integrated Resources Dev't (HIRED)Agency
03.2008 - 08.2008
Team Supervisor
National Statistics Office(NSO)(PSA)
07.2007 - 09.2007
Bachelor of Arts - Political Science
Divine Word College of Legazpi
Diploma of Higher Education - High School
Bulan National High School
Certificate of Higher Education - Elementary
Bulan North Central School-A