Summary
Work History
Education
Skills
Overview
License and Certificates
Generic
MARY JANE MALATE

MARY JANE MALATE

Licensed Professional Teacher
San Jose Del Monte,Bulacan

Summary

An organized professional with admirable ability to achieve holistic learning for students using at teaching methods and techniques. Ability to be a team player and resolve problems and conflicts professionally. Skilled at communicating complex information in a simple and entertaining manner. Looking to contribute my knowledge and skills in a school that offers a genuine opportunity for career progression.

Work History

Client Service Associate

TDCX (PH) Inc, Ortigas Center
Pasig City
05.2021 - 04.2022
  • To provide post-sales customer service support / troubleshooting support through email/phone/chat to the client's B2B customers
  • To support advertising customers and deliver consultative support
  • Perform data analysis to improve advertising customer experience and ensure higher return in investment

Customer Service Representative

iQor Philippines
Quezon City
09.2020 - 04.2021
  • Assist customers in expediting orders and correcting post-sale problems
  • Interact directly with customers via phone, and email, using cutting-edge tools to navigate customer accounts, research and review policies, and provide effective solutions.

Customer Service Representative

Manulife Data Services Inc
Quezon City
01.2019 - 02.2020
  • Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.

Customer Service Representative

Optum Global Solutions
Quezon City
02.2017 - 10.2018
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

Education

Bachelor of Secondary Education - Major in English

Bulacan State University
06.2012 - 04.2016

Skills

    Classroom management

Overview

4
4
years of professional experience
4
4
years of post-secondary education

License and Certificates

  • Licensed Professional Teacher [2018 - 2024)
  • Bookkeeping with Quickbooks Online Certificate [2022]
MARY JANE MALATELicensed Professional Teacher