JOHN DAVID PUNAY
Marketing Operations Analyst
Puerto Princesa City
Summary
A dedicated professional with a history of growth in customer service, quality analysis, and marketing operations. I'm passionate about applying my skills from data analytics to effective communication to contribute meaningfully to a company's success. My experience reflects a commitment to learning and delivering results
Overview
4
4
years of professional experience
15
15
years of post-secondary education
Work History
Marketing Operations Analyst
Hello Connect Palawan
09.2023 - 01.2025
- Optimized marketing campaigns for improved ROI through detailed analysis and strategic adjustments.
- Increased brand awareness through targeted initiatives.
- Improved forecasting capabilities by integrating historical data with predictive modeling techniques, allowing for more informed decision-making processes around budget allocation and resource prioritization.
Quality Analyst Coach
Hello Connect Palawan
11.2022 - 09.2023
- Evaluated vendor performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Quality Analyst
Sitel Palawan
01.2021 - 11.2022
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
Sitel Palawan
08.2020 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Secondary -
Palawan National High School
Puerto Princesa, Palawan 01.2012 - 01.2018
Primary - undefined
San Pedro Central School
Puerto Princesa, Palawan 01.2006 - 01.2012
Bachelor of Science - Business Administration Major in Financial Management
Western Philippine University
Puerto Princesa City, Palawan 04.2018 - 01.2021
Skills
Campaign management
undefinedPersonal Information
- Age: 25
- Place of Birth: Palawan
- Father's Name: Zimri Telsforo
- Mother's Name: Noreen Mae Punay
- Date of Birth: 09/18/99
- Gender: Male
- Marital Status: Single
- Religion: Seventh Day Adventist
Timeline
Marketing Operations Analyst
Hello Connect Palawan
09.2023 - 01.2025
Quality Analyst Coach
Hello Connect Palawan
11.2022 - 09.2023
Quality Analyst
Sitel Palawan
01.2021 - 11.2022
Customer Service Representative
Sitel Palawan
08.2020 - 01.2021
Bachelor of Science - Business Administration Major in Financial Management
Western Philippine University
04.2018 - 01.2021
Secondary -
Palawan National High School
01.2012 - 01.2018
Primary - undefined
San Pedro Central School
01.2006 - 01.2012
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