John Carlo Mañosa Quiatchon

Company Overview: Hospitality / I.T Solutions

• Supports client remotely
• Leads a team of POS Technical Representatives that assists clients and internal teams in ensuring Sales Data are accurate for day-to-day operations
• Assists on integrating new POS Systems to our Structural Website which provides clients their data readings regarding their consumed Draft Beverages and Sold products
• Maintains our internal server stability to ensure day-to-day operations are consistent
• Installs new POS Systems for incoming clients be it External or Internally
• Enforces procedures and systematical approaches on team operations
• Responsible in creating guidelines on installations, troubleshooting, and necessary information on every POS System that the company has integrations with
• Responsible in communicating with necessary contacts within the POS Technical Industry

Company Overview: Hospitality / I.T Solutions

• Supports client remotely
• Provides assistance on Project Management when new sites are activated
• Responsible on maintaining client site 24/7, specifically to our clients that are part of the Full-Service Program
• Creates day to day reports that are specifically about client site performance
• Responsible on reaching clients if they need assistance or troubleshooting on our application
• Performs necessary IT related troubleshooting to our clients to ensure our application and services will run smoothly at any given time

Company Overview: Computer Technology

• Maintains laboratory equipment that shall be used by the students during their laboratory classes
• Keeps laboratory supplies ready by inventorying stock; placing orders; verifying request forms
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
• Documents information by maintaining daily logs and equipment record books
• Resolves problems by examining and evaluating data; selecting corrective steps

Company Overview: Business Process Outsourcing

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
• May be required to work in one or multiple queues/skill sets over various customer contact channels
• Responsible for improving customer retention through programs and service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all company products, services and promotions
• Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans
• Utilize operational systems to process purchases of AT&T products and services; i.e
• Collections, payments for Wireless bills and accessories

Top Agent Performance Awardee

• Outstanding Customer Service Performance for the month of July and August

Top Agent Performance Awardee

• Outstanding Sales Performance for the month of July and August

Best of the Best 2016 3rd Quarter (July – September)

• Outstanding Performance for 2016 3rd Quarter among Operations Trainees

Company Overview: Computer Hardware

• Maintain all of computer units in the classroom in top shape and performance on both hardware and software aspects
• Ensure safety of students by regularly checking the electrical and security system that is imposed on the campus
• Responsible in updating the faculty personal units with software in which will be needed in their educational handling on the institute such as AUTO CAD, Adobe Photoshop and many more.
• Internship Certification (240hrs)