Johara Solon

Claims Specialist from 2019 - 2021

• Initiate and manage filing of claims for debit card-related issues including unauthorized transactions, billing errors, and disputes, in accordance with Regulation E guidelines.
• Maintain accurate and detailed records of claims, investigations, and outcomes, ensuring compliance with documentation requirements under Regulation E
• Provide exceptional customer service by addressing inquiries, explaining claim status, and assisting customers with any concerns they may have during claims process.
• Work to reach fair and appropriate resolutions for both customers and organization, leveraging information gathered during investigations.

Fraud Specialist 2021 - present

• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Evaluated customer data to identify and prevent fraudulent activities.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

• Expert in utilizing Sabre and Amadeus reservation systems for travel bookings.
• Managed over 30 customer calls per day.
• Years of experience managing complex itineraries, multi-city bookings, and fare calculations using Sabre and Amadeus.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Basic proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint

• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Managed over 50 customer calls per day.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Basic proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint