JOHAN PATRICK GRANADO
Caloocan City
Summary
Versatile and results-driven professional with a robust background in customer service and mechanical operations, honed at Motostrada Bikes And Gearshop and Phil-Japan Industrial Manufacturing Corporation. Excelled in complaint handling and problem-solving, enhancing customer satisfaction and operational efficiency. Demonstrates exceptional teamwork and adaptability, with a commitment to continuous improvement and excellence.
Overview
15
15
years of professional experience
Work History
Warehouse Staff / Parts Custodian
Motostrada Bikes And Gearshop
09.2022 - Current
Machinist
Phil-Japan Industrial Manufacturing Corporation
09.2011 - 09.2018
Customer Care Associate
Motostrada Bikes And Gearshop
09.2018 - 09.2022
Fitter Machinist / Welder,
Solid Engine Rebuilders Corporation
06.2010 - 12.2010
Education
Leadership - PEPSOL Training
HPCI Johanan Full Gospel Christian Church
Marcela St. Caloocan City04.2017
Call Center Agent Course
Bagong Henerasyon Foundation, Inc.
Barangay 148 Bagong Barrio Caloocan City06.2011
Biblical Studies
JCSW BIBLE SCHOOL
Mariano Ponce St. Bagong Barrio Caloocan City03.2011
Vocational - Fitter Machinist Course
Don Bosco TechnicalInstitute
Makati 06.2010
Basic English Proficiency
Let's Konect Inc.
Don Bosco Manpower Training Center09.2009
Skills
- Complaint Handling
- Reporting and analysis
- Customer Service
- Accessibility services
- Shipping and Delivery
- Problem Resolution
- Documentation And Reporting
- Order Processing
- Problem-solving abilities
- Multitasking Abilities
- Understanding Customer Needs
- Adaptability and Flexibility
- Teamwork skills
- Microsoft Office
- Task Prioritization
- MS Office
- Record-keeping
- Continuous Improvement
- Adaptability
- Order Fulfillment
- Policies and Procedures Adherence
- Teamwork and Collaboration
- Customer Relations
- Appointment Scheduling
Timeline
Warehouse Staff / Parts Custodian
Motostrada Bikes And Gearshop
09.2022 - Current
Customer Care Associate
Motostrada Bikes And Gearshop
09.2018 - 09.2022
Machinist
Phil-Japan Industrial Manufacturing Corporation
09.2011 - 09.2018
Fitter Machinist / Welder,
Solid Engine Rebuilders Corporation
06.2010 - 12.2010
Leadership - PEPSOL Training
HPCI Johanan Full Gospel Christian Church
Call Center Agent Course
Bagong Henerasyon Foundation, Inc.
Biblical Studies
JCSW BIBLE SCHOOL
Vocational - Fitter Machinist Course
Don Bosco TechnicalInstitute
Basic English Proficiency
Let's Konect Inc.
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