Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Johannes Miguel Sulit

Davao City

Work Preference

Desired Job Title

Customer Service RepresentativeData Entry ClerkTechnical Support Representative

Work Type

Full Time

Location Preference

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursWork from home optionPaid time off4-day work week

Summary

Detail-oriented professional with proven skills in customer service and office administration. Committed to enhancing customer satisfaction through effective communication and creative problem-solving. Always eager to guarantee that every resource is in its right place.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

Azul Aire Booking Office
Davao City, Province Of Davao Del Sur, Philippines
05.2023 - 03.2026
  • Same as previous tenure listed below.

Customer Service Representative

Mobii Digital
Makati City, Metro Manila, Philippines (Remote)
11.2022 - 04.2023
  • Identified and escalated issues to appropriate departments for timely resolution.
  • Collaborated with other departments to improve customer satisfaction scores through feedback analysis.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted in marketing campaigns by acting as editor and English language specialist.

Administrative Assistant

Azul Aire Booking Office
Davao City, Province Of Davao Del Sur, Philippines
11.2018 - 11.2022
  • Managed scheduling and logistical coordination for clients and the staff.
  • Coordinated communication between departments to improve the company's efficiency.
  • Developed and maintained filing systems, ensuring accuracy and ease of retrieval of records and reports.

Education

Bachelor of Arts - Philosophy

Ateneo De Davao University
Davao City, Province Of Davao Del Sur, Philippines
03-2023

TEFL Certificate - Teaching English As A Second Language

The TEFL Org
United Kingdom (Remote)
12-2022

Bachelor of Science - Entrepreneurship

Philippine Women's College
Davao City, Province Of Davao Del Sur, Philippines
03-2016

Skills

  • Proficient in Productivity Suites (Microsoft 365 and Google Suite)
  • Good spoken and written English
  • Good at communicating complex ideas in an easy to understand way
  • Creative problem-solver and dedicated life-long learner
  • Experienced in email, chat, and phone support
  • Keen attention to detail

Timeline

Administrative Assistant

Azul Aire Booking Office
05.2023 - 03.2026

Customer Service Representative

Mobii Digital
11.2022 - 04.2023

Administrative Assistant

Azul Aire Booking Office
11.2018 - 11.2022

Bachelor of Arts - Philosophy

Ateneo De Davao University

TEFL Certificate - Teaching English As A Second Language

The TEFL Org

Bachelor of Science - Entrepreneurship

Philippine Women's College
Johannes Miguel Sulit