Johanna Marie Mayubay
Registered Nurse
Cebu City, Province of Cebu
Summary
With a robust background in community health and customer service, notably at Cebu City Government, I excel in health education and effective communication. My achievements include streamlining patient documentation and enhancing customer satisfaction through innovative solutions, showcasing my ability to improve efficiency and foster positive outcomes in healthcare and service sectors.
Skilled Nurse offering over 3 years of experience in healthcare. Excellence in managing individualized patient care by promoting and restoring patients' health through nursing and health education processes. Collaborate with physicians and multidisciplinary team members to facilitate palliative care.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Community Health Nurse
Cebu City Government
01.2023 - Current
- Discussed individualized education to answer questions for patient and family.
- Provided case management services for high-risk populations such as pregnant women, infants, elderly individuals, and those with chronic illnesses or disabilities.
- Participated in ongoing professional development and training opportunities to stay abreast of best practices and emerging trends in community health nursing.
- Facilitated medication management and monitored for side effects in collaboration with provider.
- Collaborated with other health-focused organizations and agencies to promote community health.
- Conducted home visits for at-risk patients, providing necessary medical care and support for improved wellbeing.
- Provided therapeutic nursing interventions for individualized plan of care to patient.
- Performed treatments as ordered by physicians and documented actions.
- Streamlined patient documentation by implementing electronic health records system, leading to increased efficiency in data management.
- Conducted individualized patient assessment to report patient's immediate condition or needs to care team leader.
- Managed immunization clinics, ensuring timely administration of vaccinations and reducing the spread of communicable diseases.
- Enhanced community health through delivering educational presentations on disease prevention, nutrition, and healthy lifestyles.
- Mentored nursing students during clinical rotations, contributing to the development of future healthcare professionals.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
COVID-19 Vaccinator
Department of Health
05.2021 - 12.2022
- Continuously monitored vaccine supply levels and expiration dates, minimizing waste and optimizing resource utilization at vaccination clinics.
- Coordinated with local public health officials to ensure accurate and timely reporting of vaccination data for tracking purposes.
- Streamlined appointment scheduling process for vaccination clinics, reducing wait times and improving overall efficiency.
- Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.
- Conducted post-vaccination follow-ups with patients as needed, monitoring their health status and answering any questions or concerns they may have had after receiving the vaccine.
- Assisted in training new vaccinators on proper techniques and protocols, ensuring a high level of competence and adherence to best practices.
- Promoted positive public health outcomes through active participation in community outreach events designed to increase awareness about COVID-19 vaccinations.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
- Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
- Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
Complaints Manager
Telstra International Philippines
07.2020 - 02.2021
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Mentored and developed team members, providing regular performance feedback and supporting their professional growth.
- Reduced the number of unresolved complaints by closely monitoring case progress and providing guidance on complex issues.
- Increased customer retention rates by consistently providing prompt, courteous, and effective solutions to their concerns.
- Streamlined complaint handling processes for increased efficiency and reduced response times.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Consultant
Telstra International Philippines
10.2014 - 06.2020
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Communicated with management about trends in customer calls to help team efficiency and success.
Consultant
Teletech Telstra
04.2014 - 10.2014
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Streamlined communication processes for clients, enabling more effective collaboration and decision-making.
- Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
Education
Bachelor of Science - Nursing
University of Cebu - Banilad
Cebu City, Province Of Cebu, Philippines 06.2003 - 04.2007
Skills
Breastfeeding support
Prenatal care
Nutrition counseling
Health education
Home healthcare
Blood pressure monitoring
Diabetes management
Geriatric care
Immunization administration
Treatment coordination
Preventive health
Home visits
Timeline
Community Health Nurse
Cebu City Government
01.2023 - Current
COVID-19 Vaccinator
Department of Health
05.2021 - 12.2022
Complaints Manager
Telstra International Philippines
07.2020 - 02.2021
Customer Service Consultant
Telstra International Philippines
10.2014 - 06.2020
Consultant
Teletech Telstra
04.2014 - 10.2014
Bachelor of Science - Nursing
University of Cebu - Banilad
06.2003 - 04.2007
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