Bernardo Jr. Prila
Mechanical Engineer
Naga, Province Of Camarines Sur,CAS
Summary
Accomplished Technical Service Supervisor with extensive experience in managing maintenance services and customer relations for leading equipment brands in the Philippines. Proven track record in overseeing technical operations, enhancing equipment efficiency, and boosting sales through strategic spare parts proposals. Demonstrates strong skills in customer relationship management, equipment maintenance, and technical support, with a focus on improving client satisfaction and operational performance. Career goal includes leveraging expertise to drive business growth and innovation within the technical service industry.
Overview
9
9
years of professional experience
Work History
Technical Service Supervisor
Toyotsu Columbian Equipment And Solutions Inc.
02.2024 - Current
- Assigned as technical service supervisor overseeing Bicol Region as sole dealer of Kobelco Excavators.
- Managed scheduling and planning of maintenance services for excavators under warranty.
- Drafted proposals for maintenance and repair of excavators for clients.
- Completed service operations to ensure excavator functionality.
- Handled customer inquiries and resolved concerns related to purchased excavators.
- Proposed spare parts to align with company objectives for boosting sales.
- Established strong relationships with customers to enhance business collaborations.
Product Supports Sales Executive
Brighton Machinery Corporation
04.2023 - 02.2024
- Managed product support sales for Hitachi excavators in the Bicol Region.
- DO on-site assessment and advise client based on techincians diagnosi to help improve machine efficiency and needed repair.
- Identify spare parts needed by using Hitachi application (ConSite Intelligent Service Parts Finder).
- Create quotations and submit proposals to client needs for their preventive maintenance services and repairs of excavators.
- Process sales transactions from creating sales orders to coordinating with logistics until items are delivered to clients.
- Monitor, schedule and supervise in conducting preventive maintenance service and repairs of Hitachi excavators.
- Build client relations and provide support on all issues and concerns encountered with their Hitachi excavators.
Senior Service Engineer
Daikin Airconditioning Philippines Inc.
01.2017 - 08.2022
- Assigned as service engineer in company's branch office covering Bicol Region with 5 employees working in minimal supervision.
- Attend to preventive maintenance service clients' issues and concerns regarding office buildings VRV systems (Robinsons Place Naga - Quantrics Enterprise, Sutherland Global Services Legaspi City)
- Monitor, schedule, and supervise the conducting of preventive maintenance services by the company's Certified Service Centres in the Bicol Region.
- Troubleshoot and diagnose errors in VRV systems and provide recommendations to improve equipment performance and efficiency.
- Do on-site troubleshooting and repairs on company's key accounts (retail chains) all over Bicol Region (McDonalds, Ministop, Yellowcab, etc.).
- Answer abd assist our 20 local dealers of company's products in installations, troubleshooting and repairing residential air-conditioners.
Education
Bachelor of Science - Mechanical Engineering
University of Nueva Caceres
Naga, Province Of Camarines Sur, Philippines 04.2001 -
Skills
Customer relationship management
Equipment maintenance
Parts ordering
Technical support
Driving
Timeline
Technical Service Supervisor
Toyotsu Columbian Equipment And Solutions Inc.
02.2024 - Current
Product Supports Sales Executive
Brighton Machinery Corporation
04.2023 - 02.2024
Senior Service Engineer
Daikin Airconditioning Philippines Inc.
01.2017 - 08.2022
Bachelor of Science - Mechanical Engineering
University of Nueva Caceres
04.2001 -
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