Johanna M. Mahinay

Handle's inbound calls for customer's having a problem with their credit card account , like payments and dispute process.

• Offered advice and assistance to customers, paying attention to special needs or wants

• Used ticketing systems to manage and process support actions and requests
• Translated complex technical issues into digestible language for non-technical users
• Assisted customers in identifying issues and explained solutions to restore service and functionality

• Updated account information to maintain customer records
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor