JOHANN CABIG
Summary
Results-driven Customer Service Representative with over 3 years of experience in healthcare and credit services. Expertise in managing member support, claims, prior authorisations, and billing inquiries. Demonstrates strong problem-solving and account management skills while ensuring compliance with company policies and maintaining accurate documentation.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Credit Representative
Op360
03.2026 - Current
- Negotiated and established payment arrangements, ensuring adherence to company policies and maximising recovery rates.
- Conducted outbound collection calls to recover overdue balances and resolve past-due accounts.
- Review account histories, payment records, balances, and account notes to determine appropriate collection actions.
- Assist customers in reconciling their accounts and resolving billing-related concerns in a professional manner.
- Maintained clear and respectful communication to enhance payment recovery and boost customer satisfaction.
- Document customer interactions, payment commitments, disputes, and follow-up activities accurately.
- Utilize accounting systems, spreadsheets, and payment platforms to manage accounts receivable activities effectively.
- Collaborate with team members to ensure timely follow-ups and achieve collection targets.
Costumer Service Representative
Optum
08.2024 - 07.2025
- Maximised customer satisfaction by resolving service issues promptly.
- Responded to customer service inquiries in a timely and precise manner.
- Provided comprehensive answers to customer inquiries regarding healthcare plans, benefits, and coverage details, ensuring clarity and understanding.
- Guided members on maximising benefits through preventive care services, provider networks, and cost-saving opportunities, enhancing their overall experience.
- Provided support to customers regarding product-related questions, feedback, and complaints.
08.2023 - 05.2024
- Assisted members with resolving billing issues, updating account information, and navigating plan options.
Costumer Service Representative
ALORICA
- Supported members by coordinating referrals, processing medication refills, and addressing sudden changes in coverage or pricing.
- Clarified medical procedures and benefits for members, verifying account details to enhance understanding and satisfaction.
- Assisted healthcare members with claims and prior authorizations, guiding them through appeals process to ensure resolution.
Education
Senior High School -
Calinan National High School
Calinan01-2023
Junior High School -
Holy Cross College of Calinan
Calinan01-2021
Elementary -
Lt. Elementary Villafuerte Sr. Elementary School
01-2016
Skills
- Healthcare plan expertise
- Benefits expertise
- Claims management
- Prior authorisation management
- Appeals management
- Insurance process knowledge
- Payment processing
- Billing dispute management
- Collection management
- Account reconciliation
- Claims processing
- Microsoft Excel
- Data entry
- Problem-solving
- Conflict resolution
- Compliance adherence
- Payment negotiation
Languages
English
Timeline
Credit Representative
Op360
03.2026 - Current
Costumer Service Representative
Optum
08.2024 - 07.2025
08.2023 - 05.2024
Costumer Service Representative
ALORICA
Senior High School -
Calinan National High School
Junior High School -
Holy Cross College of Calinan
Elementary -
Lt. Elementary Villafuerte Sr. Elementary School