Account Specialist VA
NATIONAL TREE SERVICE
07.2022 - 08.2024
Hi, I’m
JOHAN BRENT ARKIAS
La Trinidad,BENGUET
Work History
NATIONAL TREE SERVICE
Account Specialist VA
07.2022 - 08.2024
Job overview
- Engaged with potential clients through cold calling, appointment setting and email marketing
- Provided excellent customer service, handling incoming client service requests
- Conducted comprehensive interviews to assess candidates' qualifications, skills, and cultural fit
- Conducted hands-on training sessions to newly hired employees.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Social Media Management: 1. Posting and scheduling social media content 2. Reacting, commenting, replying to DMs received by the company’s social media accounts.
HARVEST PROPERTIES
Real Estate VA
01.2022 - 07.2022
Job overview
- Social Media Management: Create graphics and carousel posts, Draft video reels and other social media content for client to post, Posting and scheduling social media content.
- Cold calling and setting appointments to generate new business opportunities from expired listings and For Sale by Owner (FSBO) leads
- Research lucrative land and properties for potential investment and flipping
- Provided customer service to apartment tenants and Airbnb guests
- Tracked rental payments, security deposits, and lease agreements
FOUNDEVER
Trainer (Learning Specialist)
12.2019 - 01.2022
Job overview
- Managed training programs from needs analysis to evaluation, ensuring high engagement and execution
- Coached and mentored employees to improve communication skills and meet KPIs
- Led onboarding sessions for new hires to facilitate smooth transitions and enhance retention
- Collaborated with management to identify training needs and improve performance
- Conducted call quality assessments to evaluate training effectiveness and drive improvement
- Operated Learning Management Systems (LMS) for efficient training delivery
- Maintained training records and prepared reports for management review
FOUNDEVER
Customer Service Representative
09.2019 - 12.2019
Job overview
- Handled escalated calls, addressing complex issues with professionalism and efficiency
- Exceptional customer service through email, chat, and phone, ensuring timely and effective resolution of client inquiries and concern
Education
Benguet State UniversityLa Trinidad, Province Of Benguet, Philippines
Bachelor of Science from Secondary Education Major in English
06.2024
University Overview
- Awarded Cum Laude
- Member of Association of Language and Literature
University of Baguio - Science High SchoolBaguio City, Philippines
Humanities and Social Sciences - Senior High School
05.2019
University Overview
- Member of Broadcasting Club, 2017 to 2019
Skills
- Zendesk
- Salesforce
- QuickBooks
- Follow Up Boss
- Go High Level
- Microsoft Office
- Canva
- Google Site
- Google Workplace
- Zillow
- Trulia
- Calendly
- Capcut and other video editing tools
- Mojo
Summary
I am a Virtual Assistant with diverse experience across customer service, real estate, and business administration. As an Account Specialist at National Tree Service, I excelled in client engagement, appointment setting, and social media management, while also providing training and preparing financial documentation. My real estate background includes lead generation through cold calling, social media content creation, and managing tenant relations. At Foundever, I managed training programs, coached employees to meet performance goals, and ensured high-quality customer service.
References
- Catherine Marie Binamira, Operations Manager - SearchLogic, +639532362534
- Gladys Marcos, Operations Manager - National Tree Service, 205-956-3000
Languages
English
Bilingual or Proficient (C2)
Timeline
Real Estate VA
HARVEST PROPERTIES
01.2022 - 07.2022
Trainer (Learning Specialist)
FOUNDEVER
12.2019 - 01.2022
Customer Service Representative
FOUNDEVER
09.2019 - 12.2019
Benguet State University
Bachelor of Science from Secondary Education Major in English
University of Baguio - Science High School
Humanities and Social Sciences - Senior High School
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