Summary
Overview
Work History
Education
Skills
References
ACHIEVEMENTS & AWARDS
Software
Work Availability
Interests
Languages
Certification
Timeline
Hi, I’m

JOHAN ADOPTANTE

Medical Scheduler | Executive Virtual Assistant | Customer Service Specialist
Taguig City

Summary

Dynamic healthcare coordinator with extensive experience in scheduling, patient communication, and managing medical records. Proven ability to foster collaboration and drive results while adapting to evolving needs in a fast-paced environment. Recognized for reliability and efficiency, consistently maintaining high standards of care and service delivery. Committed to enhancing patient experiences and optimizing operational workflows within healthcare settings.

Overview

12
years of professional experience
1
Certificate

Work History

Tenet – Conifer Health Solutions

Patient Services Scheduler
11.2024 - Current

Job overview

  • Scheduled over 50 patient appointments and coordinated with healthcare providers to optimize workflow and enhance patient access.
  • Managed electronic health records and ensured compliance with HIPAA regulations to maintain patient confidentiality and data integrity.
  • Collaborated with clinical staff to streamline patient intake processes, improving overall efficiency and reducing appointment wait times.
  • Educated patients on scheduling protocols and procedures, fostering understanding and improving patient satisfaction with services.

VA Staffer

Executive Virtual Assistant
09.2023 - 10.2024

Job overview

  • Coordinated complex schedules and travel arrangements, optimizing time management and enhancing executive productivity across multiple projects.
  • Managed client communications and correspondence, ensuring timely responses and fostering strong professional relationships.
  • Developed and implemented streamlined administrative processes, enhancing operational efficiency and reducing turnaround times for project tasks.
  • Conducted comprehensive research and prepared reports, providing executives with critical insights to inform strategic decision-making.

Cognizant Technology Solutions

Senior Process Executive
11.2020 - 08.2023

Job overview

  • Provided provider and member support for claims, benefits, and recoupment inquiries.
  • Delivered high-quality assistance ensuring timely and accurate resolution of client concerns.
  • Earned Top Provider Award (2022) for outstanding performance and service quality.

TTEC

Customer Service Specialist
08.2017 - 10.2019

Job overview

  • Managed inbound and outbound calls and emails, handling customer inquiries and account issues.
  • Ensured compliance with eBay's Trust & Safety policies for fraud prevention and risk management.
  • Achieved Top 2 Customer Satisfaction Award (2017) for exceptional customer service.

Dell International Services Inc.

Technical Support Representative
01.2014 - 01.2016

Job overview

  • Provided technical support and troubleshooting for computer hardware and software issues.
  • Recognized with Best in Case Management Award (2014–2015) for operational excellence.

Education

Mapúa University
Makati City, Metro Manila, Philippines

Bachelor of Science from Computer Science
01.2006

University Overview

Skills

Patient scheduling

References

References
Ana Josa, Ortiz, Supervisor, 09563641079

ACHIEVEMENTS & AWARDS

ACHIEVEMENTS & AWARDS
Top Provider (2022) – Cognizant Technology Solutions, Top 2 Customer Satisfaction (2017) – TTEC, Best in Case Management (2014–2015) – Dell International Services Inc.

Software

GSuite

RevCycle

Power Chart

Availability
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sunday
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Interests

Upskilling

Research

Learning different languages & Cultures

Languages

English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
French
Beginner (A1)
Chinese (Mandarin)
Beginner (A1)

Certification

Six Sigma: White Belt

Timeline

Patient Services Scheduler
Tenet – Conifer Health Solutions
11.2024 - Current
Executive Virtual Assistant
VA Staffer
09.2023 - 10.2024

Six Sigma: White Belt

11-2020
Senior Process Executive
Cognizant Technology Solutions
11.2020 - 08.2023
Customer Service Specialist
TTEC
08.2017 - 10.2019
Technical Support Representative
Dell International Services Inc.
01.2014 - 01.2016
Mapúa University
Bachelor of Science from Computer Science

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JOHAN ADOPTANTEMedical Scheduler | Executive Virtual Assistant | Customer Service Specialist