Jogie Marie Mendoza
Teacher
Lapu-Lapu City, Province Of Cebu
Summary
Result-driven and dynamic professional with a wealth of sales and customer service expertise, most notably at ContinuumGlobal. excelled in keeping customers happy and satisfied, using CRM software expertise and active listening to increase sales and quickly fix problems. Acknowledged for exceptional problem-solving skills and continuously surpassing performance benchmarks, fostering excellent service culture and corporate expansion.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
ContinuumGlobal
05.2022 - 08.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
Qualfon
06.2018 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
J.D. - Teaching English As A Second Language (ESL)
University of Cebu
A. C. Cortes Ave, Mandaue City, 6014 Cebu 04.2001 -
Skills
Call center experience
Business growth and retention
Appointment Scheduling
Customer Complaint Resolution
Live chat support
Goal-Oriented
CRM Software
Account Management
Upselling
Active Listening
Problem-solving abilities
Competitive Analysis
Timeline
Customer Service Sales Representative
ContinuumGlobal
05.2022 - 08.2024
Customer Service Representative
Qualfon
06.2018 - 02.2022
J.D. - Teaching English As A Second Language (ESL)
University of Cebu
04.2001 -