Jofer Flores

• Managed staff recruitment process, including interviewing, selecting, onboarding, and endorsing candidates to higher management, ensuring alignment with organisational needs.

• Assisted accountants with payroll processes by providing reports on employee absences, leaves, holiday and bonuses.

• Organised and stored soft and hard copy files.

Assisted PRO in renewing Licences, RERA, Mulkiya, and other government-related legal documentation.

• Managed company petty cash, cheques, and safe box to ensure secure handling of funds.

• Provided regular updates on project progress and team performance to CEO and partners, enhancing project visibility.

• Resolved customer queries and concerns through effective handling of phone calls and clerical tasks, improving customer satisfaction.

• Helped solve conflicts, disputes and concerns, offering practical and smart solutions.

• Recruited, hired and oversaw staff, managing job interviews, conducting exit interviews and leading onboarding sessions.

• Facilitated visa and EID applications and renewals, ensuring compliance with UAE labour law.

• Aided PRO in renewing Ejari, licenses, ISO certifications, and Mulkiya for government compliance.

• Compiled and updated employee files in electronic and paper formats, ensuring accurate records were maintained using company's ERP system.

• Performed administrative tasks, document management and report development for inter-departmental use.

Facilitated visa and EID applications and renewals, ensuring compliance with UAE labour law.

Aided PRO in renewing Ejari, licenses, ISO certifications, and Mulkiya for government compliance.

• Led talent acquisition and recruitment processes to align workforce with company goals.

• Collaborated with department managers to assess and fulfil workforce requirements.

• Managed monthly HR reporting process using company's ERP system.

• Produced employment contracts, amendments, letters and managed internal employee files.

• Engaged with vendors and administrators to resolve queries and support operational needs.

• Executed data cleansing processes within the HR system.

• Managed daily office operations to ensure efficiency.

• Handled complaints professionally, recording details to prevent recurrence and enhance customer experience.
• Resolved customer issues by identifying root causes, implementing solutions, and following up to ensure satisfaction.
• Retained knowledge of service offerings to cross-sell and upsell banking products.
• Achieved KPIs by prioritising tasks effectively and managing projects to meet service expectations.
• Updated customer records to reflect current contact and account information.
• Maintained compliance by observing internal and external risk and control protocols.

• Processed deposits and payments from customers, ensuring accurate transactions.

• Provided information on bank policies and resolved customer inquiries effectively.

• Reconciled cash drawer at start and end of each shift, identifying and correcting discrepancies.

• Prepared month-end closing entries to maintain detailed reporting and recordkeeping.

Tracked inventory levels of office supplies and ordered new stock as needed.

• Analysed large datasets to draw meaningful conclusions and deliver actionable recommendations.

• Enhanced data integrity through rigorous auditing and cleansing processes.

• Created analytical reports and presented findings to senior managers.

• Generated reports from extracted data for analyses.

• Participated in requirements meetings and data mapping sessions to understand business needs.

• Collaborated with teams to verify billing accuracy

• Performed reconciliations for customer accounts diligently

• Detecting and resolving errors in billing operations and other related problems