Joe Zareth Isip
Business Excellence Team Lead
Mangaldan Pangasinan
Summary
Manage organizational effectiveness in collaboration with extended teams to provide processes, tools, methods, operational excellence practices, and training across the organization Develop short and long-range strategic business plans to align resources to meet future customer needs and drive superior operating results. Experienced Six Sigma Professional with over 3 years of experience in continuous improvement and project management . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
Work History
Business Excellence Team Leader
Sagility
Quezon City
04.2022 - Current
- Oversees overall quality performance of entire line of business
- Handles and resolves inconsistency of team to change as it involves conflicting views and opinions and ensures efficiency in delivering performance expectations.
- Managed to increase exceed quality performance for 6 consecutive months.
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems.
Senior Business Excellence Specialist
Hinduja Global Solutions
Quezon City
03.2020 - 04.2022
- Responsible for driving strategic quality plans in operational level, defining and implementing strategic initiatives to ensure success in deployment of operational excellence practices.
- Lead multiple Six Sigma projects that increased operational metrics such decreasing AHT by 72 seconds.
- Created and revised process maps, checklists and job aids to reduce errors.
Quality Analyst
Hinduja Global Solutions
Quezon City
10.2019 - 02.2020
- Responsible for maintaining quality of calls being handled by associates, making sure that support groups and associates are calibrated with current process.
- Managed to audit 30 cases per day.
- Analyzed quality and performance data to support operational decision-making.
Education
PMP Certification Training -
International Management Consultancy
Salam Street, P.O. Box: 43191, Abu Dhabi – UAE. 10.2022 - 11.2022
Certified Lean Six Sigma Black Belt Master Class -
International Management Consultancy
Salam Street, P.O. Box: 43191, Abu Dhabi – UAE. 09.2022 - 10.2022
Bachelor of Science - Business Administration, Financial Management
Saint Louis University
Mary Heights Campus Bakakeng, Baguio City, PH 06.2012 - 12.2016
Skills
Team leadership skills
Certification
Project Management Training
Timeline
Project Management Training
11-2022
PMP Certification Training -
International Management Consultancy
10.2022 - 11.2022
Certified Lean Six Sigma Black Belt
10-2022
Certified Lean Six Sigma Black Belt Master Class -
International Management Consultancy
09.2022 - 10.2022
Business Excellence Team Leader
Sagility
04.2022 - Current
Senior Business Excellence Specialist
Hinduja Global Solutions
03.2020 - 04.2022
Quality Analyst
Hinduja Global Solutions
10.2019 - 02.2020
Bachelor of Science - Business Administration, Financial Management
Saint Louis University
06.2012 - 12.2016
Similar Profiles
Marquajah TurnipseedMarquajah Turnipseed
Customer Service Representative at SagilityCustomer Service Representative at Sagility
Mary Grace NabuaMary Grace Nabua
Customer Service Representative at SagilityCustomer Service Representative at Sagility
Nickole DawkinsNickole Dawkins
Customer Service Representative at SagilityCustomer Service Representative at Sagility