Joey Del Monte Zantua Jr.
Customer Sales Support Representative
Talisay, Camarines Norte, Bicol, PH
Summary
- Dynamic Customer Sales Support Representative at Quantrics Enterprises, recognized as Best Agent 2024 and Customer Service Champion 2025. Proven track record in enhancing customer satisfaction through effective problem-solving and upselling strategies. Skilled in CRM software and committed to fostering teamwork, driving performance, and exceeding sales goals.
- Developed essential skills in customer-focused environment, and demonstrated ability to support sales teams and enhance customer satisfaction. Looking to transition into new field, leveraging transferable skills to add value and drive success.
Overview
2
2
years of professional experience
Work History
Customer Sales Support Representative
Quantrics Enterprises
09.2023 - Current
- Awarded as Best Agent for the year 2024 (Current Department)
- Awarded as Customer Service CHAMPION 2025 (Company)
- Subject Matter Expert (SME)
- Assisted management in setting realistic performance goals while continuously monitoring progress toward those objectives.
- Assisted customers with product selection, providing in-depth knowledge of features and benefits.
- Streamlined sales processes for improved efficiency and increased revenue.
- Managed high-volume calls, effectively handling customer inquiries and complaints.
- Maintained detailed records of customer interactions, ensuring accurate information for follow-up communications.
- Maximized upselling opportunities by keeping current on evolving product offerings as well as complementary items or services that could benefit customers further.
- Contributed to a positive work environment by fostering teamwork, collaboration, and effective communication among peers.
- Improved overall customer experience with attentive service and prompt issue resolution.
Education
Bachelor of Science - Legal Management
Camarines Norte School of Law
BicolSkills
- Goal oriented
- Empathy and patience
- Data entry proficiency
- CRM software experience
- Upselling products
- Sales strategy development
- Customer order management
- Performance tracking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
Languages
English
Advanced (C1)
Filipino
Advanced (C1)
Timeline
Customer Sales Support Representative
Quantrics Enterprises
09.2023 - Current
Bachelor of Science - Legal Management
Camarines Norte School of Law
Similar Profiles
GEMALYN BERNASGEMALYN BERNAS
Retention & Loyalty Specialist at Quantrics EnterprisesRetention & Loyalty Specialist at Quantrics Enterprises
JOMEL BILLONESJOMEL BILLONES
Team Leader at Quantrics EnterprisesTeam Leader at Quantrics Enterprises
Joshua EscamillaJoshua Escamilla
Customer Sales Representative at Quantrics EnterprisesCustomer Sales Representative at Quantrics Enterprises
Jean Christian MayugaJean Christian Mayuga
Account Manager at Skillsoft Contractor Through ConcentrixAccount Manager at Skillsoft Contractor Through Concentrix
Ingrid Rose PichonIngrid Rose Pichon
Digital Marketing Assistant at Outsourced DoersDigital Marketing Assistant at Outsourced Doers