Open To Work
JOEY MAE JADRAQUE
Davao City
Summary
Sales Operations Team Leader with over 3 years of experience leading KPI-driven customer support teams in revenue-focused environments. Managed a 15-member team supporting sales and service performance, driving 5–10% KPI overachievement, and measurable retention improvements. Experienced in Salesforce reporting, performance analytics, escalation management, and process optimization within high-volume operations.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader, Sales Operations
VXI GLOBAL HOLDINGS, CORP.
DAVAO CITY
05.2024 - 01.2026
- Led and coached a team of 15 customer service agents, consistently exceeding monthly sales and service KPIs by 5% to 10%.
- Handled high-impact customer escalations, maintaining a first-contact resolution rate above 67%while protecting revenue opportunities.
- Analyzed Salesforce and performance dashboards to identify behavior trends and address conversion and retention gaps.
- Contributed to overall team revenue growth by maintaining consistent KPI performance above target.
Subject Matter Expert
VXI GLOBAL HOLDINGS CORP.
10.2023 - 05.2024
- Served as escalation and policy expert supporting 30 frontline agents and team leaders during high-volume operations.
- Reduced average resolution time by 750 seconds (6.25% improvement), increasing sales attainment by 5–10%.
- Standardized guidance on complex case handling to improve consistency and reduce repeat contacts.
Customer Account Associate
VXI GLOBAL HOLDINGS, CORP.
DAVAO CITY
04.2022 - 09.2023
- Managed high-volume inbound sales and service interactions, resolving product inquiries and account issues.
- Consistently achieved customer satisfaction benchmarks while contributing to upsell and retention efforts in a KPI-driven environment.
Education
No Degree - Chemical Engineering
06.2019 - 01.2022
High School Diploma -
04-2019
- Ranked in Top 10% of class
Skills
- Salesforce Customer 360 - case management, reporting, order processing, data entry
- JIRA project management, ticket tracking, and workflow coordination
- Microsoft Office – performance tracking, basic reporting
- Workday - employee data and administrative support
- Team coaching – onboarding, performance improvement
Accomplishments
- Top Team Leader, November 2025 (Ranked #3 among 16 team leaders, based on KPI performance)
- Top Team Leader, Q4 2024 (Ranked #3 among 40+ team leaders based on KPI performance).
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkLocation Preference
RemoteSalary Range
$4/hr - $6/hrTimeline
Team Leader, Sales Operations - VXI GLOBAL HOLDINGS, CORP.
05.2024 - 01.2026
Subject Matter Expert - VXI GLOBAL HOLDINGS CORP.
10.2023 - 05.2024
Customer Account Associate - VXI GLOBAL HOLDINGS, CORP.
04.2022 - 09.2023
Mapua Malayan Colleges Mindanao - No Degree, Chemical Engineering
06.2019 - 01.2022
COR JESU COLLEGE, INC. - High School Diploma,