Joevin Mazo. Abay

● Schedule patient appointments and procedures based on physician orders and availability of resources.

● Coordinate with patients to gather necessary information, such as medical history and insurance details, to ensure accurate scheduling.

● Communicate with healthcare providers to understand the specific requirements and preferences for each appointment or procedure.

● Collaborate with administrative staff to ensure proper documentation and billing processes are followed.

● Maintain accurate and up-to-date scheduling records, including patient information, appointment details, and any changes or cancellations.

● Monitor and manage appointment wait times to optimize patient flow and minimize delays.

● Handle patient inquiries and provide information regarding appointment scheduling, procedures, and any necessary preparations.

● Work closely with other departments, such as radiology or laboratory, to coordinate additional services or tests required for patient appointments.

● Follow established protocols and guidelines to ensure compliance with privacy and confidentiality regulations.

● Participate in staff meetings and training sessions to stay informed about changes in scheduling procedures and software systems.

● Provide exceptional customer service to clients or customers via phone, email, or online chat.

● Respond to customer inquiries, concerns, and complaints in a timely and professional manner.

● Assist customers with product or service information, pricing, and order processing.

● Handle customer requests for refunds, exchanges, or cancellations according to company policies.

● Maintain accurate and up-to-date customer records, including contact information, interactions, and transactions.

● Process customer orders, including order entry, tracking, and fulfillment coordination.

● Coordinate with other departments, such as shipping or finance, to resolve customer issues or escalate complex problems.

● Assist in resolving customer disputes or conflicts, ensuring customer satisfaction and retention.

● Provide administrative support, such as data entry, document preparation, and file management.

● Manage and prioritize multiple tasks and responsibilities to meet customer service and administrative goals.

● Stay updated on product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.

● Collaborate with team members and supervisors to improve customer service processes and procedures.

● Contribute to a positive and collaborative work environment, fostering teamwork and customer-centric culture.