Joephet R. Cereño
Waiter
Ormoc City, Province Of Leyte
Summary
Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
1
1
Language
6
6
Certifications
10
10
years of professional experience
Work History
Waiter
Chinese Palace Group of Companies
05.2024 - 05.2026
- Welcomed and seated guests in a friendly and professional manner
- Took accurate orders and ensured timely delivery of food and beverages
- Maintained cleanliness and orderliness of dining areas
- Promoted daily specials and upsold menu items
- Worked closely with kitchen and cashier staff to ensure service efficiency
- Handled customer concerns and ensured guest satisfaction
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Restaurant Supervisor
CAP Daily Café
01.2021 - 01.2024
- Supervised daily café operations, including events and private functions
- Managed schedules, delegated tasks, and trained service staff
- Ensured compliance with hygiene, health, and safety standards
- Coordinated with kitchen staff and suppliers for smooth operations
- Handled inventory, purchasing, and stock control
- Resolved customer issues and ensured high satisfaction
Barista
SSP Mactan-Cebu International Airport
01.2019 - 01.2020
- Prepared and served coffee, tea, and other beverages to travelers
- Ensured quality control of drink preparation and food handling
- Maintained cleanliness of coffee bar, equipment, and dining area
- Processed payments and operated POS systems
- Adhered to airport food safety and service protocols
Restaurant Waiter
Cebu City Marriott Hotel
01.2016 - 01.2018
- Provided food and beverage service in various hotel outlets
- Handled room service orders and delivered items promptly
- Mixed and served alcoholic and non-alcoholic beverages
- Maintained guest satisfaction by offering attentive, courteous service
- Supported banquet and event services when needed
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Education
Technical Vocational Graduate - Tourism/Hospitality (HRS – Tourism)
Kananga EDC Institute of Technology (KEITECH
Kananga, Leyte05-2016
Skills
Guest Service & Engagement
Waiter and Bar Operations
Restaurant Supervision Food & Beverage Preparation POS
Handling & Order Taking
Team Coordination & Scheduling
Upselling & Customer Retention
Hotel In-Room Dining Service
Basic Fire, Safety & First Aid Training
Wine Knowledge & Presentation
Microsoft Office & Basic Computer Skills
Certification
Barista NC II – Top Bean Barista Certified 2019)
Timeline
Waiter
Chinese Palace Group of Companies
05.2024 - 05.2026
Restaurant Supervisor
CAP Daily Café
01.2021 - 01.2024
Barista
SSP Mactan-Cebu International Airport
01.2019 - 01.2020
Restaurant Waiter
Cebu City Marriott Hotel
01.2016 - 01.2018
Technical Vocational Graduate - Tourism/Hospitality (HRS – Tourism)
Kananga EDC Institute of Technology (KEITECH
TRAININGS & SEMINARS
Wine Training – Cebu City Marriott Hotel
Professional Workplace Communication & Career Development
- Occupational Health & Safety Procedures Food Hygiene, UAE
- Computer & Web Browser Operations