Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Joena Mae Flores

Team Leader
Quezon City, Metro Manila,00

Summary

Dynamic leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Skilled in coaching and mentoring, optimizing operational efficiency and enhancing customer service delivery. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.

Overview

12
12
Certifications
17
17
years of professional experience

Work History

Team Leader

Concentrix
08.2012 - Current
  • Implemented training programs to facilitate onboarding of new team members and boost overall productivity.
  • Facilitated cross-functional teams to elevate customer service delivery and optimize operational efficiency.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Analyzed team performance metrics to identify areas for improvement and optimize workflow strategies.
  • Facilitated regular team meetings to discuss goals, achievements, and areas needing attention for continuous growth.
  • Mentored junior leaders, promoting professional development and enhancing leadership capabilities within the team.
  • Defined performance expectations for the team, tracked goal progress, and delivered constructive feedback.

SEO Specialist

QCSEO
10.2011 - 04.2012
  • Conducted keyword research and analysis, optimizing content for targeted search queries.
  • Developed and implemented on-page SEO strategies to enhance website visibility and user engagement.
  • Monitored website performance using analytics tools, identifying improvement opportunities in traffic and conversions.
  • Collaborated with content creators to align SEO best practices with overall marketing goals.

Graphic Artist

Advok8 Multimedia Advertising
01.2010 - 07.2010
  • designed tarpaulin layouts for 2010 election in Taguig and coordinated production activities.
  • Operated tarpaulin printing machine in a production environment.

Education

Bachelor of Arts - Advertising

Colegio De San Juan De Letran
Manila, Metro Manila, Philippines
04.2001 -

Skills

People management

Team motivation

Coaching and mentoring

Mentoring

Performance improvement

Effective team collaboration

Problem-solving

Analytical thinking

Conflict resolution

Attention to detail

Accomplishments

  • Part of the launched of DART Escalation in TERA Bridgetowne 2016
  • Part of the Team Leader Ellite Rockstar in 2017
  • Top Team Leader in Kalesa TER in October 2023

Certification

TL 2.0: Stake Holder Management ILT

Timeline

Culture in a Box Learning Path

07-2026

Next Wave Academy_ AI Fundamentals

07-2026

YOTR 2025: Concentrix Leaders Powering Tomorrow

08-2025

YOTR 2024: Unboxing the Power of You

08-2024

Lead Now ILT

08-2021

Training for People Manager

08-2021

Cross Cultural Communication

07-2021

Back to Basics Education

07-2021

Competency Based Behavioral Interview

08-2020

Back to Basic: The Game

02-2019

TL 2.0: People Management ILT

12-2018

TL 2.0: Stake Holder Management ILT

08-2018

Team Leader

Concentrix
08.2012 - Current

SEO Specialist

QCSEO
10.2011 - 04.2012

Graphic Artist

Advok8 Multimedia Advertising
01.2010 - 07.2010

Bachelor of Arts - Advertising

Colegio De San Juan De Letran
04.2001 -
Joena Mae FloresTeam Leader