JOEMELYN MANGHANO
Maramag
Summary
Results-Driven and good collaborator. Skilled in negotiation and communication. Fast Learner, which means you won't have to spend time constantly supervising.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Sales Consultant
Marks & Spencer London (Rustan Marketing Specialists Inc.)
08.2016 - 03.2025
- A Management Team Member, responsible for providing technical/ functional support to customers while ensuring customer satisfaction with a minimal supervision
- Acts as a technical resource for less experienced Sales Consultant
- Develop and deliver high quality excellent customer service
- Maintains staff by recruiting, selecting, orienting and training employees; developing personal growth opportunities
- Accomplishes staff job results by coaching, counselling, and disciplining employees, planning, monitoring and appraising job results, Conducting, training, implementing enforcing systems, policies and procedures
- Provides quality service by enforcing quality and customer service standards
- Maintains professional and technical knowledge by attending educational workshops
- Contributes to team effort by accomplishing related results as needed
- Set goals per performance and deadlines in ways that comply with company's plan and vision and communicate them to subordinates
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Conduct monthly inventory
- Provided exceptional customer service, addressing concerns promptly and professionally.
Visual Merchandising
Marks & Spencer London (Rustan Marketing Specialists Inc.)
08.2013 - 08.2016
- Deliver and communicate visual concepts and strategies to promote retail brands, products and services in-store
- Assembling or dismantling visual displays in windows or in-store
- Liaising with teams such as buying, design and marketing to create design themes and plans, often months in advance, including window and in-store displays, signage and pricing concepts
- Work to increase sales primarily through effective layouts
- Frequently update elements of the displays or store layout
- Making sure that the merchandise on display looks its best
- Changing displays for new products and promotions as needed
Cashier/ Sales Consultant
Marks & Spencer London (Rustan Marketing Specialists Inc.)
09.2011 - 07.2013
- Provide excellent customer service
- Receive payment by cash, credit cards, vouchers or automatic debits
- Issue receipts, refunds, credits or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers as they arrive in the store and provide them with information about products and / or services
- Guiding and solving queries of customer
- Provide training and assistance to new staff members work as cashier/ sales consultant
- Maintaining monthly, weekly and daily report of transaction
- Sometimes work as a customer service representative alternatively and are expected to provide customers with a positive shopping experience
- Assist in stocking shelves, rotating merchandise and marking prices
- Ensure management of daily cash accounts
- Resolve customer complaints in a proactive manner
- Open and close tills
- Maintain knowledge of store inventory and sales activities
- Keep the work tidy and clean
Sales Consultant
Philippine Prudential Life Insurance Company
05.2010 - 06.2011
- Attend meetings, seminars and programs to learn about new products and services, learn new skills and receive technical assistance in developing new accounts
- Develop marketing strategies to compete with other individuals or companies who sell insurance
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage
Education
Certificate in Food Processing NC II
Philippine Computer College
Maramag, Province Of Bukidnon, Philippines05-2019
Bachelor of Science - Biology
CENTRAL MINDANAO UNIVERSITY
Muasuan, Bukidnon04.2009
Skills
- Inventory Management
- Effective Interpersonal Communication
- Strategic Negotiation Experience
- Salesforce proficiency
- Team Leadership Skills
- Spatial Organization
- Advanced Negotiation Skills
Personal Information
- Gender: Female
- Nationality: Filipino
- Marital Status: Single
Certification
* Certificate of Eligibility :Civil Service Passer Professional Level
* Food Safety Certificate ( Marks & Spencer International Award in Food Safety for Persons In Charge
*M&S World Food Training Programme
* Balikatan Employee Council Leadership Training
* Certificate in Participation in Stress Management & Managing our Customers
Timeline
Senior Sales Consultant
Marks & Spencer London (Rustan Marketing Specialists Inc.)
08.2016 - 03.2025
Visual Merchandising
Marks & Spencer London (Rustan Marketing Specialists Inc.)
08.2013 - 08.2016
Cashier/ Sales Consultant
Marks & Spencer London (Rustan Marketing Specialists Inc.)
09.2011 - 07.2013
Sales Consultant
Philippine Prudential Life Insurance Company
05.2010 - 06.2011
* Certificate of Eligibility :Civil Service Passer Professional Level
* Food Safety Certificate ( Marks & Spencer International Award in Food Safety for Persons In Charge
*M&S World Food Training Programme
* Balikatan Employee Council Leadership Training
* Certificate in Participation in Stress Management & Managing our Customers
Certificate in Food Processing NC II
Philippine Computer College
Bachelor of Science - Biology
CENTRAL MINDANAO UNIVERSITY
Similar Profiles
Beverley HateleyBeverley Hateley
Visual Lead at Marks & SpencerVisual Lead at Marks & Spencer
Chelsea WebsterChelsea Webster
Customer assistant at Marks and SpencerCustomer assistant at Marks and Spencer
Ribhalin KhongkhnianRibhalin Khongkhnian
Coach at Marks & SpencerCoach at Marks & Spencer