Joe Mark Luceño
Koronadal, Province of South Cotabato
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable Parts Specialist, proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Specialist
Motorhub Corporation
08.2017 - Current
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Improved forecasting accuracy by monitoring sales trends and adjusting inventory levels accordingly, preventing stock shortages during peak periods.
Credit and Collection Officer
Motorhub Corporation
04.2016 - 07.2017
- Reduced delinquent accounts with diligent follow-ups, resulting in increased cash flow for the company.
- Developed credit policies that minimized risk while supporting business growth and customer satisfaction.
- Negotiated payment plans with delinquent clients, facilitating timely repayments and preserving client relationships.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management.
- Performed periodic account reviews to identify high-risk customers requiring proactive intervention or modified payment terms.
Warehouse Clerk
LYR Marketing Corporation
05.2015 - 03.2016
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
Telemarketer
SixEleven Global Services And Solutions
04.2014 - 12.2014
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Developed customized scripts for specific client needs, resulting in higher conversion rates.
- Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential sales opportunities.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
Bachelor of Science - Information Technology
AMA Computer Learning College
Koronadal, Province Of South Cotabato, Philippines04.2014
Skills
- Technical Knowledge
- Forecasting and Planning
- Computer Literacy
- Software Proficiency
- Logistics Coordination
- Time Management
- Record Keeping
- Multitasking Abilities
Languages
English
Advanced (C1)
Certification
Yamaha Parts Academy
References
References available upon request.
Timeline
Parts Specialist
Motorhub Corporation
08.2017 - Current
Credit and Collection Officer
Motorhub Corporation
04.2016 - 07.2017
Warehouse Clerk
LYR Marketing Corporation
05.2015 - 03.2016
Telemarketer
SixEleven Global Services And Solutions
04.2014 - 12.2014
Bachelor of Science - Information Technology
AMA Computer Learning College
Yamaha Parts Academy
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