JOEMARK BILARO
Senior Quality Evaluator
Taguig, Metro Manila
Summary
To utilize my customer service representative capabilities and gain additional experience that can provide venues for further skills enhancement and career growth.
Professional quality analyst with strong expertise in quality assurance methodologies and process improvement. Proven track record of enhancing product quality through rigorous testing and analysis. Known for excelling in collaborative environments, adapting to changing needs, and driving results. Skilled in root cause analysis.
Overview
12
12
years of professional experience
Work History
Concentrix
05.2021 - Current
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions for reported issues.
- Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
Transcom Worldwide PH, INC.
11.2017 - 03.2021
- Ensured timely completion of projects, prioritizing tasks based on deadlines and importance.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
SPi CRM Inc. (formerly SPi Global)
07.2014 - 10.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science Technology - Computer Technology
Southern Luzon State University
Lucban, Quezon04.2013
undefined
Luis Palad National High School
Tayabas, Quezon03.2008
undefined
Tayabas West Central School- I
Tayabas, Quezon03.2004
Skills
I am accustomed to working in a fast-paced environment with the ability to think quickly and to multi-task
Excellent at Time Management
Friendly, positive attitude
Teamwork and collaboration
Customer service
Flexible and adaptable
Calm under pressure
Computer skills
References
- Sophia, Ocampo, Former Supervisor, 09398956802
- Christine, Buella, Former Supervisor, 09998304527
On-the-Job Training
- Discovery Mall
- SM CITY LUCENA
- April 2011- June 2011
- RCBC Bank under Central Clearing Department
- Gil Puyat St. Makati City
- Nov 2012 – April 2013
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Timeline
Concentrix
05.2021 - Current
Transcom Worldwide PH, INC.
11.2017 - 03.2021
SPi CRM Inc. (formerly SPi Global)
07.2014 - 10.2017
undefined
Luis Palad National High School
undefined
Tayabas West Central School- I
Bachelor of Science Technology - Computer Technology
Southern Luzon State University