Joemari Castro
Technical Support Representative
San Mateo
Summary
Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations. Innovative individual offering diverse skills in scripting, testing and administration. Leverages planning, reporting and data analysis to build sustainable solutions. Critical thinker with clear communication style.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
IBEX Philippines
06.2024 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Technical Support Representative
IBEX Philippines
09.2020 - 05.2024
- Helps clients for their technical issues in their app such as fixing errors, bugs, and payment discrepancies
- Provided clear and concise step-by-step technical support to guide clients
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely
- Conducted training sessions with customers to demonstrate software updates, new systems and hardware
Education
Bachelor of Science - Electronics Engineering
Technological Institute of The Philippines
Cubao, Metro Manila, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Critical thinking
Team collaboration
Information security
Timeline
Customer Service Representative
IBEX Philippines
06.2024 - 10.2024
Technical Support Representative
IBEX Philippines
09.2020 - 05.2024
Bachelor of Science - Electronics Engineering
Technological Institute of The Philippines
04.2001 -
Similar Profiles
Clint Lester B. RedolmeClint Lester B. Redolme
Marketing Data Analyst at Ibex Global Solutions Philippines Inc.Marketing Data Analyst at Ibex Global Solutions Philippines Inc.
Carla Maria V. LegaspiCarla Maria V. Legaspi
Operations Manager at Ibex Global Solutions Philippines, Inc.Operations Manager at Ibex Global Solutions Philippines, Inc.
Paulina EsidPaulina Esid
Customer Service Representative at IBEX Global PhilippinesCustomer Service Representative at IBEX Global Philippines