Summary
Overview
Work History
Education
Skills
Trainings Seminars
Timeline
Generic
JOEMAR TOREMA

JOEMAR TOREMA

Mall Supervisor
Victorias City

Summary

Improve quality and service in order to realize substantial profit or gain and attain organizational objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Mall Supervisor

CityMall Victorias (DoubleDragon Properties Management Corp.)
Victorias City
09.2018 - Current
  • Ensuring timely and proper STP operation, maintenance, report to meet DENR/LLDA general effluent standard, emission standard and other related standards
  • Handle the day to day operations of the Mall ensuring that highest quality standards is being done in order to meet all tenant and customer requirements
  • Coordinate with the team and employee from the 3rd contractor works and policy to oversee daily operations including maintenance, security & cleaning, pest control, waste collection, mall administration and customer service
  • Conduct orientation meetings amongst tenants, regarding the standard Mall House Rules & Regulations covering daily operational procedures, emergency and security procedures etc
  • Monitor tenant's strict compliance to the Mall Operational Standard (shop appearance and upkeep, merchandise, trading hours, waste removal, signage, etc.)
  • Issue memo for non-complying tenants, if there is any violation to the House Rules and/or deviates from the standard operations procedures
  • Maintain high-quality property standards through daily checks and periodic preventive maintenance (cleanliness, AC level, lighting, assets & equipment) and security control for mall premises including parking, service areas, toilets and other common areas
  • Coordinate with different department regarding major concerns like Marketing (for Mall Activities and Events), Leasing, and Engineering etc
  • Initiate cost-cutting measures and programs that will help in controlling/lowering the Mall's Operating Expenses.

Restaurant Manager

Vanellis Fresh Italian Foods
Al Khobar
01.2016 - 02.2018
  • Presenting valuable food with excellent quality to achieve or surpass guest satisfaction
  • Ensure all products and services standards are met consistently
  • Meeting sales, cost and profitability targets for his outlets
  • Leading and developing a team of team members and Supervisors in achieving their personal goals.

Customer Service Representative

Time Warner Cable - East (Convergys Bacolod)
Bacolod City
12.2014 - 05.2015
  • Handles all cable troubleshooting procedure and concerns, same with order entry and product services
  • Handles billing and payments concerns
  • Handles internet and home phone issue and basic troubleshooting procedure.

Quality Control Coach

Express Food Company (Albaik Co. KSA)
Taif City/Jeddah
02.2011 - 03.2013
  • In charge for HACCP certification of the restaurant
  • In charge of CCP's (Critical Control Points) of food and restaurant stocks
  • In charge of the store operations by giving excellent service, safe and total food quality
  • Team member training in charge.

Assistant Manager

GLP Food Corporation (Jollibee)
Bacolod City
04.2006 - 01.2011
  • Cleanliness and Sanitation Manager: Ensure C and S program and SOP are in place
  • Problem analysis and action planning on areas pertaining to C and S and housekeeping head
  • Repair and Maintenance Manager: Basic troubleshooting of equipment's, identifying its root cause; do capping to ensure long term solution
  • Crew Training Manager: Hiring in charge
  • Crew motivation and morale/crew training documentation
  • Administrative Work: Timely reply to all needed document/data and other inquiries of the support groups pertaining to equipment, fixtures and the store.

Education

BS Hotel and Restaurant Management -

University of Negros Occidental - Recoletos
01.2001 - 01.2005

Skills

    Effective leader

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Trainings Seminars

  • 10/2016, Star of the Month (Operations Department), Al Khobar, K.S.A.
  • 11/30/2016, Time Management, Vanellis Foods Al Khobar, K.S.A.
  • 11/09/2016, Local Store Marketing, Vanellis Foods Al Khobar, K.S.A.
  • 12/07/2016, Working Under Pressure, Vanellis Foods Al Khobar, K.S.A.
  • 12/14/2016, Sales Principles, Vanellis Foods Al Khobar, K.S.A.
  • 02/28/2020, BASIC OSH TRAINING FOR SAFETY OFFICER1 (S01), SWDC Building DOLE, Bacolod City
  • 05/23/2022 - 05/27/2022, Online Basic Pollution Control Officers 40-Hours Training Course (DENR-EMB COR No. 2021-07-R) - Gaby Training Center

Timeline

Mall Supervisor

CityMall Victorias (DoubleDragon Properties Management Corp.)
09.2018 - Current

Restaurant Manager

Vanellis Fresh Italian Foods
01.2016 - 02.2018

Customer Service Representative

Time Warner Cable - East (Convergys Bacolod)
12.2014 - 05.2015

Quality Control Coach

Express Food Company (Albaik Co. KSA)
02.2011 - 03.2013

Assistant Manager

GLP Food Corporation (Jollibee)
04.2006 - 01.2011

BS Hotel and Restaurant Management -

University of Negros Occidental - Recoletos
01.2001 - 01.2005

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JOEMAR TOREMAMall Supervisor