JOEMAR TOREMA
Mall Supervisor
Victorias City
Summary
Improve quality and service in order to realize substantial profit or gain and attain organizational objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Mall Supervisor
CityMall Victorias (DoubleDragon Properties Management Corp.)
Victorias City
09.2018 - Current
- Ensuring timely and proper STP operation, maintenance, report to meet DENR/LLDA general effluent standard, emission standard and other related standards
- Handle the day to day operations of the Mall ensuring that highest quality standards is being done in order to meet all tenant and customer requirements
- Coordinate with the team and employee from the 3rd contractor works and policy to oversee daily operations including maintenance, security & cleaning, pest control, waste collection, mall administration and customer service
- Conduct orientation meetings amongst tenants, regarding the standard Mall House Rules & Regulations covering daily operational procedures, emergency and security procedures etc
- Monitor tenant's strict compliance to the Mall Operational Standard (shop appearance and upkeep, merchandise, trading hours, waste removal, signage, etc.)
- Issue memo for non-complying tenants, if there is any violation to the House Rules and/or deviates from the standard operations procedures
- Maintain high-quality property standards through daily checks and periodic preventive maintenance (cleanliness, AC level, lighting, assets & equipment) and security control for mall premises including parking, service areas, toilets and other common areas
- Coordinate with different department regarding major concerns like Marketing (for Mall Activities and Events), Leasing, and Engineering etc
- Initiate cost-cutting measures and programs that will help in controlling/lowering the Mall's Operating Expenses.
Restaurant Manager
Vanellis Fresh Italian Foods
Al Khobar
01.2016 - 02.2018
- Presenting valuable food with excellent quality to achieve or surpass guest satisfaction
- Ensure all products and services standards are met consistently
- Meeting sales, cost and profitability targets for his outlets
- Leading and developing a team of team members and Supervisors in achieving their personal goals.
Customer Service Representative
Time Warner Cable - East (Convergys Bacolod)
Bacolod City
12.2014 - 05.2015
- Handles all cable troubleshooting procedure and concerns, same with order entry and product services
- Handles billing and payments concerns
- Handles internet and home phone issue and basic troubleshooting procedure.
Quality Control Coach
Express Food Company (Albaik Co. KSA)
Taif City/Jeddah
02.2011 - 03.2013
- In charge for HACCP certification of the restaurant
- In charge of CCP's (Critical Control Points) of food and restaurant stocks
- In charge of the store operations by giving excellent service, safe and total food quality
- Team member training in charge.
Assistant Manager
GLP Food Corporation (Jollibee)
Bacolod City
04.2006 - 01.2011
- Cleanliness and Sanitation Manager: Ensure C and S program and SOP are in place
- Problem analysis and action planning on areas pertaining to C and S and housekeeping head
- Repair and Maintenance Manager: Basic troubleshooting of equipment's, identifying its root cause; do capping to ensure long term solution
- Crew Training Manager: Hiring in charge
- Crew motivation and morale/crew training documentation
- Administrative Work: Timely reply to all needed document/data and other inquiries of the support groups pertaining to equipment, fixtures and the store.
Education
BS Hotel and Restaurant Management -
University of Negros Occidental - Recoletos
01.2001 - 01.2005
Skills
Effective leader
Trainings Seminars
- 10/2016, Star of the Month (Operations Department), Al Khobar, K.S.A.
- 11/30/2016, Time Management, Vanellis Foods Al Khobar, K.S.A.
- 11/09/2016, Local Store Marketing, Vanellis Foods Al Khobar, K.S.A.
- 12/07/2016, Working Under Pressure, Vanellis Foods Al Khobar, K.S.A.
- 12/14/2016, Sales Principles, Vanellis Foods Al Khobar, K.S.A.
- 02/28/2020, BASIC OSH TRAINING FOR SAFETY OFFICER1 (S01), SWDC Building DOLE, Bacolod City
- 05/23/2022 - 05/27/2022, Online Basic Pollution Control Officers 40-Hours Training Course (DENR-EMB COR No. 2021-07-R) - Gaby Training Center
Timeline
Mall Supervisor
CityMall Victorias (DoubleDragon Properties Management Corp.)
09.2018 - Current
Restaurant Manager
Vanellis Fresh Italian Foods
01.2016 - 02.2018
Customer Service Representative
Time Warner Cable - East (Convergys Bacolod)
12.2014 - 05.2015
Quality Control Coach
Express Food Company (Albaik Co. KSA)
02.2011 - 03.2013
Assistant Manager
GLP Food Corporation (Jollibee)
04.2006 - 01.2011
BS Hotel and Restaurant Management -
University of Negros Occidental - Recoletos
01.2001 - 01.2005
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