Joemar Garcia
Customer Service | General VA
Valenzuela, Metro Manila
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Smart Inc in enhancing customer satisfaction and managing accounts. Proven ability to collaborate effectively and utilize CRM systems to improve order processing efficiency.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
General VA
Onlinejobs.ph
12.2023 - Current
- Support email response
- Adhoc task
- YouTube Translation task
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Sales Support Specialist for SME
Smart Inc
03.2016 - 03.2018
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted enterprise business with their new and existing plans or renewal subscription
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Prepared and presented sales reports and customer profiles to upper management.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
Sales Promoter | Team Leader
Huawei Technologies
02.2014 - 12.2015
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Sales Associate/CSR
Digitel Mobile Phils
03.2011 - 01.2014
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Associate of Science - Computer Science
Informatics College
Caloocan City, Metro Manila, Philippines 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Time management
Flexible and adaptable
Data entry
Multitasking Abilities
Timeline
General VA
Onlinejobs.ph
12.2023 - Current
Sales Support Specialist for SME
Smart Inc
03.2016 - 03.2018
Sales Promoter | Team Leader
Huawei Technologies
02.2014 - 12.2015
Sales Associate/CSR
Digitel Mobile Phils
03.2011 - 01.2014
Associate of Science - Computer Science
Informatics College
04.2001 -